Vonage, a global business cloud communications leader announced a strategic alliance with Grant Thornton UK LLP to help accelerate the digital transformation of UK financial services organizations, as they seek to outcompete on customer experience. Continue reading Vonage announces strategic alliance with Grant Thornton to accelerate the digital transformation of financial services organizations
NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce
NexTech AR Solutions, the industry leader in augmented reality, is pleased to announce it has partnered with LivePerson (NASDAQ:LPSN), a global leader in conversational commerce solutions, to integrate augmented reality (AR) for enhanced product views and 3D advertising into LivePerson’s AI-powered conversational commerce platform. Continue reading NexTechAR Teams with LivePerson to Personalize Augmented Reality Through Conversational Commerce
Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how measuring quality can solve them.
Is NPS too generic? Is CSAT too open to bias? Relying on customer surveys just isn’t enough. Continue reading Webinar: Customer Surveys – The big problem (and one or two others) with relying on customer surveys and how measuring quality can solve them.
From hype to reality: AI in the contact centre
Martin Taylor, Deputy CEO at Content Guru, explores how AI applications like Natural Language Processing and image recognition are already revolutionising the delivery of customer service… Continue reading From hype to reality: AI in the contact centre
Verint Reimagines Cloud Workforce Management to Deliver World-Class Solution That Meets the Evolving Needs of Customers and Employees
Effectively managing today’s workforce is crucial for improving customer experience, operational efficiency, and compliance. Yet currently, rising expectations of both customers and employees have made forecasting and scheduling contact centre agents and customer engagement resources exponentially more challenging. Continue reading Verint Reimagines Cloud Workforce Management to Deliver World-Class Solution That Meets the Evolving Needs of Customers and Employees
Sitel Group & CallMiner’s Fraud Prevention Report Reveals US Consumers Believe Customer Support Calls Put Them At Risk for Fraud
Half (46%) of Americans admit they have been a victim of fraud, but nearly all (92%) think the risk of fraud is increasing in our day-to-day activities. Even more concerning, nearly one third (31%) have actually felt at risk for fraud when contacting a brand’s customer service department, and 47% said it was because they had to share personal information with a customer service agent. Continue reading Sitel Group & CallMiner’s Fraud Prevention Report Reveals US Consumers Believe Customer Support Calls Put Them At Risk for Fraud