Is NPS too generic? Is CSAT too open to bias? Relying on customer surveys just isn’t enough.
On Wednesday 20th November 4:00pm – 4:30pm (GMT) Join Matt Jones from EvaluAgent as he chats openly and honestly with Charlotte Ward, a leader in Customer Support. Listen in live as they uncover the big problems customer service teams face when they rely on surveys as the only source of feedback and customer experience measurement.
In this live Q&A, explore the ways measuring quality can solve these problems and how the relationship between surveys and quality is likely to look in the future.