Directly, a leader in intelligent automation for customer support announced the acquisition of AI start-up Kylie.ai. As part of the acquisition, both the Kylie.ai team and their proprietary technology will be brought under the Directly name, representing a tremendous expansion of conversational AI capabilities and use cases available to the market, such as processing refunds, returns, cancellations, and order tracking. Continue reading Directly announces acquisition of AI start-up Kylie.ai
Kofax Enhances Industry-Leading Intelligent Automation Platform with New AI Capabilities
Kofax®, a leading supplier of Intelligent Automation software to digitally transform end-to-end business operations announces the latest evolution of its industry-leading Intelligent Automation platform. The platform’s patented technologies now harness enhanced AI and ML with natural language processing (NLP) for sentiment analysis and entity extraction. Continue reading Kofax Enhances Industry-Leading Intelligent Automation Platform with New AI Capabilities
Transitiv Customer Data Platform Raises $1.7 Million Seed Round Led by Vocap Investment Partners
Transitiv, the open platform to unify, understand, and activate customer data, announced today it has closed a $1.7 Million seed investment. The oversubscribed round was led by Vocap Investment Partners. Continue reading Transitiv Customer Data Platform Raises $1.7 Million Seed Round Led by Vocap Investment Partners
Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019
Five9, the leading provider of the intelligent cloud contact centre announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact centre and customer engagement needs. Continue reading Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019
Avaya Expands Availability of its Device as a Service (DaaS) Offering to Canada and Europe
Avaya announced that it has expanded global availability of its Device as a Service (DaaS) offering, enabling businesses to acquire Avaya’s latest smart devices with the flexibility of a monthly subscription rather than an upfront purchase. Continue reading Avaya Expands Availability of its Device as a Service (DaaS) Offering to Canada and Europe
Continuum selects Genesys PureCloud and KPN as interaction platform providers in Europe
At the end of October, Continuum Global Solutions signed a strategic agreement with KPN for delivering the Data & Voice network, the interaction platform PureCloud (from Genesys) and the managed services to create this integral solution for European deployment and management. Continue reading Continuum selects Genesys PureCloud and KPN as interaction platform providers in Europe