Five9, the leading provider of the intelligent cloud contact centre announced the availability of the Five9 App Marketplace. Since last year, Five9 has more than doubled its partner community providing more choice to customers as they seek to address their contact centre and customer engagement needs. Continue reading Five9 Introduces App Marketplace, as Partner Ecosystem More Than Doubles in 2019
Avaya Expands Availability of its Device as a Service (DaaS) Offering to Canada and Europe
Avaya announced that it has expanded global availability of its Device as a Service (DaaS) offering, enabling businesses to acquire Avaya’s latest smart devices with the flexibility of a monthly subscription rather than an upfront purchase. Continue reading Avaya Expands Availability of its Device as a Service (DaaS) Offering to Canada and Europe
Continuum selects Genesys PureCloud and KPN as interaction platform providers in Europe
At the end of October, Continuum Global Solutions signed a strategic agreement with KPN for delivering the Data & Voice network, the interaction platform PureCloud (from Genesys) and the managed services to create this integral solution for European deployment and management. Continue reading Continuum selects Genesys PureCloud and KPN as interaction platform providers in Europe
ZephyrTel Brings Its CloudForward Programme to Africa to Accelerate the Telco Cloud Revolution
ZephyrTel, a software company dedicated to serving global telecommunications operators, is pleased to announce the launch of its CloudForward programme in Africa. Continue reading ZephyrTel Brings Its CloudForward Programme to Africa to Accelerate the Telco Cloud Revolution
Wipro Implements SAP S/4HANA® for Sydney Water
Wipro, a leading global information technology, consulting and business process services company announced the successful implementation of SAP S/4HANA® software for Sydney Water, a statutory state-owned corporation wholly owned by the New South Wales Government. Continue reading Wipro Implements SAP S/4HANA® for Sydney Water
Natterbox launches Freedom to improve customer service efficiency
Natterbox, a leading provider of global voice cloud services, has today announced ‘Freedom’ – a brand new interface that gives users the ability to work from anywhere, on whichever device they want. Continue reading Natterbox launches Freedom to improve customer service efficiency