Medallia, the global leader in experience management announced Big Lots has selected Medallia Experience Cloud to curate a unified view of their physical, digital and omni-channel journeys to consistently delight their customers. Continue reading Big Lots Selects Medallia to Capture Omni-Channel Customer Journeys to Transform Loyalty
Talkdesk appoints Kathie Johnson as Chief Marketing Officer
Talkdesk®, the cloud contact centre for innovative enterprises announced a strategic hire to its executive management team with the addition of Kathie Johnson as chief marketing officer (CMO). Johnson will champion development and execution of Talkdesk’s marketing strategy to build a truly global brand and ignite greater enterprise market opportunities. Continue reading Talkdesk appoints Kathie Johnson as Chief Marketing Officer
PanTerra Merges UCaaS and CPaaS with Streams APIs, Extensions and AppDesigner Trio
PanTerra, a leading provider of unified cloud services for mid-market enterprises announced the expansion of Streams, as a Communications Platform as a Service (CPaaS) with the new release of Streams APIs, Streams Extensions and Streams AppDesigner. Continue reading PanTerra Merges UCaaS and CPaaS with Streams APIs, Extensions and AppDesigner Trio
Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute
Pindrop®, the pioneer in voice security and authentication, today released its annual Voice Intelligence Report uncovering skyrocketing fraud rates, with 90 voice channel attacks occurring every minute in the US. Continue reading Pindrop Voice Intelligence Report Finds 90 Voice Fraud Attacks Occur Every Minute
Huawei chooses Teleperformance as customer service partner
Huawei, the leading global provider of information and communications technology (ICT) solutions, has chosen Teleperformance to manage their UK customer service and technical support. Continue reading Huawei chooses Teleperformance as customer service partner
Woven accelerates its disruptive journey with the acquisition of tPoint Solutions
Woven, a leading outsourced contact centre, customer management and BPO service provider with global capability delivered through local expertise announced the acquisition of tPoint Solutions Limited (“tPoint”), a technology provider that is re-inventing how organisations connect with their customers. Continue reading Woven accelerates its disruptive journey with the acquisition of tPoint Solutions