UJET, Inc., a leading provider of customer support communications and solutions announced the general availability of its new SMS Adapter solution. UJET’s new SMS Adapter lets anyone on the Salesforce CRM quickly implement and deploy in-call SMS capabilities and smartphone features such as photos, video, and screenshots in collaboration with their existing IVR system. Continue reading UJET Announces New SMS Adapter Solution for Enterprise-Level Contact Centres →

Unbabel has partnered with Microsoft Customer Service and Support (CSS) to build an innovative customer service model that brings huge flexibility to Microsoft and delivers amazing experiences to their customers. Continue reading Microsoft reveals how Unbabel enables them to revolutionize their global support →

CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka announced enhancements to its text analytics capabilities to increase the intelligence organizations can derive from customer interactions and customer journey analysis, across communications channels. Continue reading CallMiner Enhances Text Analytics Improving Customer and Agent Performance Insight Across Communication Channels →