RichRelevance, the global leader in Experience Personalization announced that the company has signed a series of strategic partnership agreements with Manthan Software for a joint go-to-market and have set a path towards consolidating their category-leading businesses in the coming year, in compliance with applicable regulations. Manthan is a global leader in cloud analytics for consumer-facing businesses. Continue reading RichRelevance Announces Plans to Consolidate Business With Manthan Software
Dynamic Yield named Personalization Engine of the Year in 2019 Rele Awards
Dynamic Yield, the AI-Powered Personalization Anywhere™ platform announced it has received a 2019 Rele Award for Personalization Engine of the Year by Personalization ONE. Continue reading Dynamic Yield named Personalization Engine of the Year in 2019 Rele Awards
Home or away: contact centre location choices
Join Samsung UK and Ember at a round-table discussion, hosted by Teleperformance on 21 November 2019, on offshoring and homeworking as contact centre location options. Continue reading Home or away: contact centre location choices
OneCause raises bar for customer service with Talkdesk cloud contact centre
Talkdesk® announced OneCause, a leader in mobile and social fundraising, has moved its customer service operations to Talkdesk. OneCause, a five-time Stevie® Award winner for excellence and innovation in Customer Service, chose Talkdesk Enterprise Cloud Contact Center to improve its customer experience and overall efficiency with cloud flexibility, enhanced reporting, and an easy-to-use solution for its agents. Continue reading OneCause raises bar for customer service with Talkdesk cloud contact centre
American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
Medallia, the global leader in experience management announced American Electric Power (AEP) has selected Medallia Experience Cloud to help achieve its vision of becoming a customer experience leader. Continue reading American Electric Power Selects Medallia to Optimize Customer & Employee Journeys
DXC Technology Acquires Customer Experience Consultancy Bluleader
DXC Technology, the world’s leading independent, end-to-end IT services company announced it has acquired Bluleader, an award-winning Australian consulting company focused on delivering Customer Experience solutions. Continue reading DXC Technology Acquires Customer Experience Consultancy Bluleader