Wesleyan chooses Vizolution’s vScreen to deliver remote advice

PRESS RELEASE: Following a successful pilot resulting in 97% positive customer feedback, Wesleyan, one of UK’s financially strongest mutuals with over 300 consultants, is rolling out the ability for customers to receive advice remotely using Vizolution’s award-winning screen sharing solution, vScreen. Continue reading Wesleyan chooses Vizolution’s vScreen to deliver remote advice

InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience

PRESS RELEASE: InMoment™, a cloud-based customer experience (CX) optimization platform, is introducing a powerful set of integrated Voice of Customer listening capabilities to its Experience Hub technology platform. These capabilities significantly enhance brands’ ability to gather the most actionable feedback from customers. Continue reading InMoment Debuts Patent-pending Innovations to Provide More Actionable Insights, Improve the Customer Experience

3CLogic Adds WebRTC to its Contact Center Solution

PRESS RELEASE: 3CLogic announced the recent adoption of WebRTC technology as the latest enhancement to its product offering. Current and future enterprise clients will be able to seamlessly interoperate with any WebRTC originated calls or chats while still enjoying 3CLogic’s complete suite of features and services. Among the immediate benefits will be the ability to provide consumers with browser-based click-to-call and click-to-chat, enabling them to contact an enterprise from any Internet platform, PC, tablet, or mobile without relying on traditional telephony carriers. Continue reading 3CLogic Adds WebRTC to its Contact Center Solution

Voxbone Enables 8×8 to Cut Ties with the PSTN for European Customers’ Emergency Calls

PRESS RELEASE: Voxbone announces that it has been selected by 8×8 Inc., one of the world’s largest cloud PBX providers, to enable emergency calling for 8×8’s customers in Europe. It is a regulatory obligation for all providers of telecommunications services in the European Union to offer end-users the ability to dial 112. Voxbone’s cloud 112/911 solution for VoIP providers, VoxOUT, now allows 8×8 to meet this requirement in 13 European countries. As a result, its customers no longer need to keep a PSTN line just to make calls to emergency numbers. Continue reading Voxbone Enables 8×8 to Cut Ties with the PSTN for European Customers’ Emergency Calls

Fast Company Ranks NICE Among World’s Most Innovative Companies – Again!

PRESS RELEASE: NICE Systems, announced that it was named as one of the “Top 10 Most Innovative Companies in Money” in 2015 by Fast Company magazine. This marks the second year in a row in which the company made the publication’s “Most Innovative Companies” issue. Continue reading Fast Company Ranks NICE Among World’s Most Innovative Companies – Again!

Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

PRESS RELEASE: In an effort to create frictionless and intelligent customer journeys, Creative Virtual has continued to develop the use of its virtual agent software, V-Person™, to include SMS. Creative Virtual’s back end omnichannel knowledge management system, V-Portal™, enables the company to operate on an SMS platform and leverage the natural language in existing deployments. These SMS capabilities enable V-Person to text with consumers relating to sales, operations, and service issues. Continue reading Creative Virtual is Enhancing Virtual Assistant Conversations with SMS

Jadu launches Case Management in the cloud to enable collaborative customer service on the web

PRESS RELEASE: Jadu, a global web experience management company has launched a new cloud-based case management system aimed at helping organisations connect with their customers and serve them better. The ‘Jadu Q Case Management’ system is designed to meet the needs of Government, Higher Education institutions and businesses who care about their users’ needs and digital experience and have a desire to connect their staff with their customers. The Jadu Q service has made its debut on the Government’s Digital Marketplace, recently launched in its sixth iteration. Continue reading Jadu launches Case Management in the cloud to enable collaborative customer service on the web

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