Ushur, a leading intelligent automation platform that harnesses conversational AI and Process Automation to transform communications and workflows announced SmartMail. Ushur SmartMail is a cloud-based application that works with existing work management and CRM systems to automate incoming bulk customer email and attachments. Continue reading Ushur Introduces SmartMail
SugarCRM Unveils Radical New Approach for Driving Revenue Analytics
SugarCRM Inc.®, a company that helps organizations deliver exceptional customer experiences announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Continue reading SugarCRM Unveils Radical New Approach for Driving Revenue Analytics
Vonage research reveals IVR horror costs businesses $262 per customer each year
Vonage published new research which reveals that more than half (51%) of consumers have abandoned a business altogether because they’ve reached an automated menu of options, known as Interactive Voice Response (IVR) – losing that company $262 per customer every year. Continue reading Vonage research reveals IVR horror costs businesses $262 per customer each year
Edify Labs Names Chief Marketing Officer
Edify Labs, the software company that’s redefining the way businesses manage customer engagement and cross-team collaboration, announced the appointment of marketing veteran Candace Sheitelman to the position of Chief Marketing Officer (CMO). Sheitelman brings more than two decades of marketing expertise to the company, much of that focused on the contact center and customer experience space. Continue reading Edify Labs Names Chief Marketing Officer
Organizations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction
NICE inContact, a NICE business, announced per the latest findings of its second annual global research study, the 2019 NICE inContact Customer Experience (CX) Transformation Benchmark, that companies with all of their contact centre technology in the cloud report 18 percent higher customer satisfaction (CSAT) based on service experience compared to companies with on-premises contact centre technology. Continue reading Organizations With Cloud Contact Centre Technology Report 18 Percent Higher Customer Satisfaction
Unbabel raises $60M Series C to become the world’s translation layer
Unbabel, the AI+human translation platform, today announced it has raised $60 million in Series C financing led by Point72 Ventures, along with e.ventures, Greycroft, and Indico Capital Partners, bringing its total funding to $91 million. Continue reading Unbabel raises $60M Series C to become the world’s translation layer