Medallia, the global leader in experience management announced that Pizza Hut USA has selected Medallia as their customer experience platform of choice. Continue reading Pizza Hut USA Chooses Medallia as Customer Experience Platform
Revenue boost for tax rebate firm as VoIP contact centre from Intellicom kicks in
Specialist, independent tax advisor, Irish Tax Rebates announced the successful operation of its IP-based contact centre system, designed, installed and supported by global communications provider, Intellicom. Continue reading Revenue boost for tax rebate firm as VoIP contact centre from Intellicom kicks in
How to win friends and influence people with Workforce Management
Constant change and the viral power of social media demand new levels of adaptability from organizations today. Nick Smith at Teleopti shows how to gain control by applying workforce management (WFM) principles to influence company culture and protect corporate reputation. Continue reading How to win friends and influence people with Workforce Management
Xiao-i empowers Contact Centres with Cognitive Intelligence
Shanghai Xiaoi Robot Technology Co. Ltd (Xiao-i), a leading developer of AI technologies and applications, was asked to represent the AI industry at the annual Contact Center APAC conference on September 9-10 in Jakarta. The conference was attended by some 300 contact centre representatives who gathered to discuss issues related to building next generation contact centres in the digital age. Continue reading Xiao-i empowers Contact Centres with Cognitive Intelligence
Tech Mahindra to Set Up Media Innovation Lab in Manchester
Tech Mahindra Ltd. a leading provider of digital transformation, consulting and business reengineering services and solutions, announced today the setting up of a media innovation lab in Manchester, United Kingdom, to develop next generation solutions. Continue reading Tech Mahindra to Set Up Media Innovation Lab in Manchester
CounterPath Launches Hosted Stretto™ Collaboration Service to Address Underserved Small Medium Business (SMB) Market
CounterPath, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that it has expanded its Stretto Collaboration solution with the launch of a hosted service for the CounterPath rapidly expanding global network of channel partners. Continue reading CounterPath Launches Hosted Stretto™ Collaboration Service to Address Underserved Small Medium Business (SMB) Market