As customer experience continues to expand beyond traditional service departments, organizations need a scalable way to empower every customer-facing team by giving them the flexibility and autonomy to engage on their terms, without sacrificing visibility or accountability. Continue reading 8×8 Expands General Availability of 8×8 Engage
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8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
Contact centres using real time AI-guided workflows are resolving issues faster, reducing after-call work, and delivering more consistent customer experiences. Continue reading 8×8 Smart Assist Helps Contact Centres Resolve Faster, Deliver More Consistent CX, and Increase Agent Satisfaction
8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Workforce Management is now a standard capability of every 8×8 Contact Center package, allowing organizations to forecast, schedule, and staff across voice and digital channels at no additional cost. 8×8, Inc., a leading global business communications platform provider, is among the first to embed Workforce Management (WFM) directly into its platform as a built-in capability. Continue reading 8×8 Makes Workforce Management Native in Every Contact Centre Seat at No Extra Cost
8×8 Report: UK Customers Still Prefer Human Support Over AI
Despite the rise of artificial intelligence (AI) in customer service, UK consumers still overwhelmingly prefer speaking with human agents — unless AI comes with a financial incentive. That’s according to new research from 8×8, Inc., a leading global business communication platform provider. Continue reading 8×8 Report: UK Customers Still Prefer Human Support Over AI
8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace
8×8, the industry’s most integrated CX platform provider, announced the renewal of its sponsorship with Southampton Football Club, extending its role as an official partner of both the Men’s and Women’s First Teams through the 2025/26 season. Continue reading 8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace
New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX
8×8, Inc., the industry’s most integrated Platform for CX that combines Contact Center, Unified Communication, and CPaaS APIs, announced 8×8 AI Orchestrator which allows organizations to create seamless decision flows and orchestration across multiple bots and vendor solutions to supercharge their digital transformation and future-proof AI investments. Continue reading New 8×8® AI Orchestrator Creates Seamless Decision Flows Between AI Bots to Deliver Frictionless CX