Tag Archives: Aptean

Aptean Expands Text Analytics Capabilities with TheySay Acquisition

Aptean, a leading global provider of mission-critical enterprise software solutions, has acquired TheySay, a best-in-market text analytics platform that uses advanced computational linguistics and deep learning to help customers effectively monitor, manage and optimise their reputations and business. Continue reading Aptean Expands Text Analytics Capabilities with TheySay Acquisition

Aptean Launches Onyx 7.7 CRM with improved Mobility and new Analytics Capabilities

PRESS RELEASE: Aptean announced the launch of Onyx 7.7, the latest version of its innovative Customer Relationship Management (CRM) solution, designed for organizations with dedicated call centers.Onyx 7.7 features an extension of the Onyx Mobile native iOS and Android apps with Onyx Mobile Web, as well as Onyx Analytics, which are designed to provide actionable insights and mobility especially for our call center customers. Continue reading Aptean Launches Onyx 7.7 CRM with improved Mobility and new Analytics Capabilities

Aptean Respond Wins 2015 CUSTOMER Product of the Year Award

PRESS RELEASE: Aptean Respond was named as a winner of the 2015 CUSTOMER Product of the Year Award, presented by CUSTOMER magazine. Aptean Respond provides financial institutions with a cost effective solution to improve initial customer interactions, deliver timely case resolutions and generate introspective customer service feedback. In addition, Respond easily enables financial institutions to stay in compliance with the increased scrutiny and oversight associated with Consumer Financial Protection Bureau (CFPB) regulations. Continue reading Aptean Respond Wins 2015 CUSTOMER Product of the Year Award

Volkswagen Financial Services Selects Aptean to Enhance Customer Service Processes

PRESS RELEASE: Volkswagen Financial Services (VWFS) UK has selected Aptean’s Respond Complaints Management solution to support customer feedback processes and improve the overall customer experience. Aptean’s Respond leverages customer feedback to identify possible issues, speed case resolution and generate insightful feedback to drive product, service and process improvements. Continue reading Volkswagen Financial Services Selects Aptean to Enhance Customer Service Processes

Aptean offers Onyx CRM customers Experian Data Quality address and email validation

PRESS RELEASE: Experian Data Quality, a part of Experian Marketing Services and a leading provider of data quality software and services, today announced that Aptean now will offer Experian Data Quality address and email validation to its Onyx CRM customers. The integration will enable users to check the accuracy of their incoming customer contact data in real time, allowing them to improve marketing communications and operational efficiency and better maintain a single customer view. Continue reading Aptean offers Onyx CRM customers Experian Data Quality address and email validation

IMERYS Toiture Selects Aptean Pivotal to Increase Sales and Improve Efficiency

PRESS RELEASE: Aptean announced today that IMERYS Toiture, a subsidiary of the Imerys Group and a French leader in the terra cotta roof tile market has selected the Aptean Pivotal customer relationship management (CRM) solution to provide complete visibility of its commercial and marketing activities. IMERYS Toiture has 12 production sites in France and offers a line of 70 types of roof tile in more than 100 different colors and 700 accessories. Continue reading IMERYS Toiture Selects Aptean Pivotal to Increase Sales and Improve Efficiency

Aptean Partners with Qlik for Advanced Business Intelligence

PRESS RELEASE: Aptean announced a strategic OEM partnership with Qlik (NASDAQ: QLIK) to power Aptean Analytics—Business Intelligence (BI) dashboards and analytics for a wide range of vertical markets, including Process Manufacturing, Discrete Manufacturing and Financial Services. The Aptean Analytics product offerings are powered by the QlikView Business Discovery platform. QlikView has been widely recognized by global customers and leading industry analyst firms for its growth and leadership within the self-service BI industry. Continue reading Aptean Partners with Qlik for Advanced Business Intelligence

Yaskawa America Selects Aptean’s Knowledge Management Platform to Enhance Customer Service

Aptean, a global leader in enterprise application software (EAS), will provide Yaskawa America, Inc. with Knova, a knowledge management (KM) solution that will enable Yaskawa to quickly and cost effectively resolve customer service issues. Knova is ideal for large customer service and support organizations like Yaskawa that process complex queries across multiple channels.  Continue reading Yaskawa America Selects Aptean’s Knowledge Management Platform to Enhance Customer Service