Tag Archives: Aspect Software

Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17

aspect-logo-std-full-RGBAspect Software announced the release of Aspect Via™ 17, the latest version of Aspect’s complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17

Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution

aspect-logo-std-full-RGBAspect Software announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer service capabilities, with customisable engagement experiences that create timely and tailored browser-based interactions, regardless of channel. Continue reading Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution

AI will dominate banking and less interaction will create a more human experience, says Aspect Software

aspect-logo-std-full-RGBAdvances in Artificial Intelligence (AI) technology will enable simpler user interfaces, which will help banks create a more human-like customer experience. The technology has become efficient in gaining extensive data analytics and customer insights, which will help banks to create a more personalised customer experience, according to Aspect Software. Continue reading AI will dominate banking and less interaction will create a more human experience, says Aspect Software

Aspect Software becomes a member of the GSMA

aspect-logo-std-full-RGBAspect Software has strengthened its commitment to its work in banking fraud prevention and mobile banking, by becoming a service provider member of the GSMA. Representing the interests of mobile network operators worldwide, the GSMA connects hundreds of stakeholders within the mobile ecosystem to contribute to shaping the future of mobile communications worldwide. Continue reading Aspect Software becomes a member of the GSMA

Aspect helps Sysnet Global Solutions to deliver omni-channel customer service

aspect-logo-std-full-RGBAspect Software has helped Sysnet Global Solution (Sysnet) to successfully scale its customer engagement centre services by delivering a complete omni-channel solution. By ensuring a seamless journey through the customer engagement centre, Aspect’s technology has boosted the capabilities of Sysnet’s 240 agents in all areas, enabling the company to improve the user experience and overall customer satisfaction. Continue reading Aspect helps Sysnet Global Solutions to deliver omni-channel customer service

Robust self-service platform now essential in the modern customer engagement centre, says Aspect

aspect-logo-std-full-RGBCustomer engagement centres must develop a robust self-service platform in order to deliver a strong customer experience and deliver an effective omni-channel experience. This is according to Stephen Ball of Aspect Software, a global provider of fully-integrated consumer engagement, workforce optimisation and self-service solutions. Continue reading Robust self-service platform now essential in the modern customer engagement centre, says Aspect

Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack

aspect-logo-std-full-RGBAspect Software announced that it is making its Aspect Mila™ personal assistant chatbot available on leading workforce collaboration and messaging platforms such as Slack, Microsoft Teams and Facebook Workplace. Announced last year, Mila provides contact centre and enterprise employees with automated self-service functionality to view schedules, request time off or trade shifts with other employees. Continue reading Aspect Software Announces Availability of Enterprise Chatbot, Aspect Mila™ for Slack

Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers

aspect-logo-std-full-RGBAspect Software announced the general availability of Aspect Via, Aspect’s initial release of its complete Customer Engagement Centre (CEC) in the cloud. Personalised, omni-channel service experiences are fast becoming prime drivers of customer satisfaction. Via addresses these trends by delivering a complete set of cloud-based customer service capabilities that shape timely and tailored interactions regardless of channel. Continue reading Trupanion, Provider of Medical Insurance for Pets, Selects Aspect Via™ to Create Personalised, True Omni-Channel Experience for Customers

Aspect Software helps major UK bank to reduce cost of fraud prevention

aspect-logo-std-full-RGBOne of the top five British banks has successfully deployed a major fraud-prevention update, helping to halve the rate and cost of fraud per year thanks to Aspect Software, pioneers in customer contact centre software. Through the use of Aspect’s cloud-based trust platform, Aspect Verify, the bank was able to successfully reduce the risk of increasingly sophisticated types of mobile fraud, while improving its overall verification process. Continue reading Aspect Software helps major UK bank to reduce cost of fraud prevention

Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to Which?

PRESS RELEASE: The Payments Systems Regulator (PSR) has announced that banks must do more about the issue of ‘push’ fraud, where victims are tricked into sending instant payments to the wrong recipient. Consumer group Which? – who initiated a super complaint – has suggested that because banks do not have to compensate consumers due to these payments they are not incentivised to prevent it. But Keiron Dalton of Aspect Software’s digital identity division has suggested that it is completely within the interests of banks and payment service providers to work together to combat increasing fraud as a unit. Continue reading Aspect Software calls for banks to collaborate and prevent fraud in light of PSR response to Which?

Aspect Software appoints at senior leadership level to drive growth of digital identity division

PRESS RELEASE: Aspect Software has announced the appointment of Maxine Allard to the role of Senior Director, Digital Identity, EA. As part of an expansion of the company’s digital identity division, Maxine’s appointment comes ahead of an aggressive strategy to drive sales of Aspect Verify, focusing initially on the UK and Africa. Continue reading Aspect Software appoints at senior leadership level to drive growth of digital identity division

Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software

BLOG: This week, Twitter has introduced two new features, Welcome Messages and Quick Reply, to its Directing Messaging (DM) service. Tobias Goebel, a customer engagement expert from Aspect Software, suggests that the social network is clearly showing its intentions to become the go-to customer service outlet for big brands… Continue reading Twitter’s chatbot introduction will help to establish it as the perfect platform for customer service, says Aspect Software

Contact centre professionals missing key cloud opportunities, suggests new research

PRESS RELEASE: New research* conducted by Aspect Software has found that while the majority of contact centres are using cloud to some extent, adoption for many is relatively superficial. According to Aspect, while the data shows the industry going in the right direction, the truly transformative benefits of the delivery model for customer engagement and agent productivity will only be unlocked when contact centres migrate more of their operations to the cloud. Continue reading Contact centre professionals missing key cloud opportunities, suggests new research