Aspect Software, a leading provider of fully integrated consumer engagement, workforce optimization, and self-service solutions announced that TMC, a global, integrated media company, has awarded Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award. The Communications Solutions Product of the Year Award is one of TMC’s most coveted awards, recognizing exceptional products and services. Continue reading TMC names Aspect Software’s Aspect Via™ Enterprise a 2017 Communications Solutions Product of the Year Award Winner
Tag Archives: Aspect Software
Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP
Allianz Ayudhya Assurance PCL, an operating entity under Allianz Group in Thailand, one of the world’s largest financial services companies, has moved to improve corporate revenue and productivity while lifting customer satisfaction levels by implementing Aspect® Unified IP®. Continue reading Aspect Software Enhances Customer Experience for Allianz Ayudhya With Aspect Unified IP
New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
Nearly two-thirds of customer service agents are satisfied in their jobs and millennials, the largest workforce demographic, are even more so with 70 percent of them saying they like what they do according to the just-released Aspect Agent Experience Index. Yet, despite the agent satisfaction reported, multiple research firms including Gartner and Juniper Research are predicting chatbots or A.I. will replace nearly all live agent interaction in the next several years. Continue reading New Customer Service Survey from Aspect Software Shows Harmony, Opportunity When Chatbots and Agents Work Together
Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
Aspect Software announced the release of Aspect Via™ 17, the latest version of Aspect’s complete Customer Engagement Center in the cloud. Aspect Via™ 17 features major enhancements to the award-winning solution across all capability areas. Continue reading Aspect Software Announces New Features and Enhancements to Aspect Via™ with Release of Aspect Via™ 17
Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Aspect Software announced Aspect Via WFM, the cloud-based version of Aspect’s market-leading workforce management solution. Aspect Via, the company’s Customer Engagement Centre (CEC) and the backbone of Aspect’s cloud portfolio, is a complete set of customer service capabilities, with customisable engagement experiences that create timely and tailored browser-based interactions, regardless of channel. Continue reading Aspect Software announces Aspect Via™ Workforce Management™, SaaS version of Aspect’s award-winning WFM solution
Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots In Customer Service
Aspect Software further cemented its thought leadership in customer service by launching the Aspect NLU Lab, a content and asset-rich portal devoted to the advancement of chatbot applications. Continue reading Aspect Software Announces the Aspect NLU Lab to Advance Design and Use of Chatbots In Customer Service