The skilled staff covering 999 and 111 calls for South Central Ambulance Service (SCAS) NHS Foundation Trust are benefitting from a bespoke contact centre solution tailored for their specific needs thanks to a robust Avaya platform, the specialist sector knowledge of Avaya partner FourNet, and the advanced capabilities delivered through the Avaya technology ecosystem. Continue reading South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
Tag Archives: Avaya
Avaya Strengthens C-Suite as the Company Accelerates Innovation
Avaya, a global leader in customer experience solutions, announced the appointments of Soren Abildgaard, who joined the company on November 1 as its Chief Technology Officer (CTO), and Marylou “ML” Maco who will join on December 1 as its Chief Revenue and Customer Experience Officer. Continue reading Avaya Strengthens C-Suite as the Company Accelerates Innovation
Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Motul, the world-class oil and lubricants company founded in 1853, is now delivering effortless experiences for its customers and employees through a range of touchpoints after adopting a suite of cloud-based solutions from Avaya, a global leader in customer experience solutions. Continue reading Avaya Cloud Solutions Help Motul Deliver Effortless Experiences
Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Kura, the UK’s largest independent outsourcer, is transforming its contact centre capability with Avaya Enterprise Cloud. Continue reading Kura chooses Avaya Enterprise Cloud to Transform Customer Experience Offering
Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Avaya, a global leader in customer experience solutions, announced that it has been awarded a cooperative purchasing contract in the Unified Communications and Contact Centre categories at Sourcewell ─ the leading Government Cooperative Purchasing Organisation in North America with more than 500 competitively solicited contracts to government, education, and nonprofit entities. Continue reading Avaya Awarded Unified Communications and Contact Centre Contract with Sourcewell
Avaya Unveils Reimagined Professional Services, Prioritizing AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)
Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, announced its reimagined professional services: Avaya Customer Experience Services (ACES), formerly Avaya Professional Services (APS). Continue reading Avaya Unveils Reimagined Professional Services, Prioritizing AI, Cloud, and Digital Transformation through Avaya Customer Experience Services (ACES)