Tag Archives: Avaya

Avaya Powers Digital Transformation to Modernise the Customer Experience

With industry analysts forecasting unprecedented change for the Financial Services and Insurance (FSI) industry over the next three years, companies need a highly flexible, open and secure communications foundation with which they can confidently embrace the future. To that end, Avaya Customer Engagement Solutions hold the key for successfully navigating digital transformation initiatives, enhancing mobile services and incorporating emerging technologies. Continue reading Avaya Powers Digital Transformation to Modernise the Customer Experience

Mashreq Bank Transforms Banking Experience with Avaya

Mashreq Bank, one of the leading financial institutions in the UAE, announced it is working with Avaya to develop customer experience solutions that will take the digital banking experience to the next level. Avaya and Mashreq Bank will work closely together to integrate the latest technology trends, including robotics, analytics, cloud and e-channels, into existing Mashreq Bank’s digital services. Continue reading Mashreq Bank Transforms Banking Experience with Avaya

Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital

Avaya announced its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank. Supported by Avaya multi-channel Customer Engagement technologies – including Avaya Breeze – O-Bank now solely serves customers located anywhere via mobile, video, voice and other online banking channels. Continue reading Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital

Avaya Awarded Next-Generation Emergency Services Project in Turkey

Avaya announced it is has been awarded a project to deliver next-generation emergency services communications solutions in Turkey. The deal, part of Turkey’s NGCC112 emergency number project, will see Avaya equip Turkey’s emergency services with its eCall vehicle accident aid system, as well as enable emergency responders to communicate more effectively at the scene of any incident. Continue reading Avaya Awarded Next-Generation Emergency Services Project in Turkey

Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week

Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced data analytics, can be harnessed to transform customer experience. Happiness Index on Blockchain, developed in partnership with Avanza Solutions, enables organisations to dynamically manage the customer journey to achieve greater satisfaction. Continue reading Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week

Citizens Advice Scotland Calls On Avaya

Citizens Advice Scotland (CAS), the national element of the largest independent advice network in Scotland, has chosen Avaya to provide the technology behind the Patient Advice & Support Service (PASS), a new 0800 helpline service for anyone who wants to give feedback, or raise comments, concerns or complaints about NHS treatment in Scotland. Continue reading Citizens Advice Scotland Calls On Avaya

Avaya’s Flagship Midmarket Platform Hits a New Milestone

Avaya announced that the Avaya IP Office Platform has reached a new milestone with 600,000 systems issued to businesses and organizations globally since the original launch. The milestone comes amidst growing demand for IP Office Cloud from markets around the world, and increasing hybrid sales as companies find greater flexibility to match their communications technologies with their business strategies. Continue reading Avaya’s Flagship Midmarket Platform Hits a New Milestone

United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

new avaya logoAvaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services