Tag Archives: Avaya

Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week

Avaya has unveiled the Happiness Index on Blockchain at GITEX Technology Week: a solution that shows for the first time ever how disruptive technologies, including blockchain, artificial intelligence and advanced data analytics, can be harnessed to transform customer experience. Happiness Index on Blockchain, developed in partnership with Avanza Solutions, enables organisations to dynamically manage the customer journey to achieve greater satisfaction. Continue reading Avaya Unveils Happiness Index on Blockchain at GITEX Technology Week

Citizens Advice Scotland Calls On Avaya

Citizens Advice Scotland (CAS), the national element of the largest independent advice network in Scotland, has chosen Avaya to provide the technology behind the Patient Advice & Support Service (PASS), a new 0800 helpline service for anyone who wants to give feedback, or raise comments, concerns or complaints about NHS treatment in Scotland. Continue reading Citizens Advice Scotland Calls On Avaya

Avaya’s Flagship Midmarket Platform Hits a New Milestone

Avaya announced that the Avaya IP Office Platform has reached a new milestone with 600,000 systems issued to businesses and organizations globally since the original launch. The milestone comes amidst growing demand for IP Office Cloud from markets around the world, and increasing hybrid sales as companies find greater flexibility to match their communications technologies with their business strategies. Continue reading Avaya’s Flagship Midmarket Platform Hits a New Milestone

United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

new avaya logoAvaya announced it will be working with United Nearshore Operation (UNO), a Santiago, Dominican Republic-based global call center company to implement its Avaya Private Cloud Services for Call Center. UNO becomes the first in the region to implement an Avaya services solution in the private cloud, adding the latest technology to the call center services it offers to its local and international customers. Continue reading United Nearshore Operation (UNO), Number one in Call Centers with Avaya Private Cloud Services

Avaya Named as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment

new avaya logoAvaya announced that it has been rated as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment[1]. Avaya was rated as a leader following an evaluation of capabilities and strategies of 11 vendors that offer unified communications and collaborations technologies globally. Continue reading Avaya Named as a Leader in the 2017 IDC MarketScape Worldwide Unified Communications and Collaboration Vendor Assessment

Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game

new avaya logoAfter the San Jose Earthquakes’ third season at Avaya Stadium, fans of all ages went wild for a best in class spectator experience. As the first cloud-enabled home field, Avaya Stadium leads the league in leveraging technology to influence fan engagement and in the tech hub of San Jose, it’s the kind of experience fans expect. Continue reading Avaya Technology Keeps the San Jose EarthQuakes at the Top of Their Game

Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

new avaya logoAvaya unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services to help businesses keep customers engaged, happy and coming back. Comprised of Avaya Oceana for omni-channel customer engagement and built on Avaya Breeze, Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies through a portfolio of hybrid, public and private cloud offers and developer tools. Continue reading Avaya Advances the Digital Transformation Imperative with New Customer Engagement Cloud Solutions

Avaya Join Forces With Government to Drive Digital Transformation in India

PRESS RELEASE: Avaya announced successful completion of ‘Dial100’ project with the state government of Uttar Pradesh, India’s most populous state. One of the largest and most ambitious projects ever undertaken by the Uttar Pradesh police force, the Dial 100 project is designed to provide integrated emergency services across the entire state on a 24×7 basis. Continue reading Avaya Join Forces With Government to Drive Digital Transformation in India

G3 Comms Awarded Diamond Avaya Accreditation and Partner In Customer Excellence

PRESS RELEASE: G3 Comms are proud to announce Avaya has awarded them Diamond accreditation as part of their newly launched channel programme Avaya Edge℠. The company has also been honoured a Partner in Customer Excellence and is currently the only Diamond partner in the UK with this accolade. G3 Comms is one of the few channel partners in the UK to have been awarded the prestigious Diamond accreditation for delivering complex multi-vendor projects around the world. Continue reading G3 Comms Awarded Diamond Avaya Accreditation and Partner In Customer Excellence