British Airways has opened its doors, and phonelines, to its refreshed Newcastle contact centre after a huge £17 million refurbishment, showing the airline’s long-term commitment to its presence the North East. Continue reading British Airways reopens Newcastle contact centre following £17 million investment →

British Airways has officially opened ‘CallBA’, its new call centre located in Gurugram, near Delhi, offering an enhanced customer experience to travellers across the globe. Continue reading British Airways officially opens CallBA call centre in India →