Tag Archives: CallMiner

CallMiner Launches First Customer Engagement Analytics App Exchange

CallMiner announces the launch of Eureka Xchange, an app exchange for its powerful Eureka 10 interaction analytics platform, as a public preview. From Eureka Xchange users can extend CallMiner Eureka with expertly crafted “categories,” search queries for automatically tagging customer interaction events relevant to their operations. These categories can be used immediately or modified to suit customer needs for rapid business insight. Continue reading CallMiner Launches First Customer Engagement Analytics App Exchange

CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

PRESS RELEASE: CallMiner and Five9 announced a partnership where Five9 will resell CallMiner Eureka and myEureka cloud-based customer engagement analytics, delivering greater speed to intelligence and results to the enterprise market. The combined CallMiner and Five9 solution will provide actionable customer insights that can transform all areas of business – from the contact center to marketing, finance, operations, sales and product development. Continue reading CallMiner and Five9 Announce a Partnership to Deliver Faster Speed-to-Value for Customer Engagement Analytics Clients

CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

PRESS RELEASE: CallMiner® announced that two of its customers, Encore Capital Group and Open English have won Implementation Awards from Speech Technology Magazine. Both companies were recognised for their ability to use speech analytics to improve the customer experience, agent productivity, and the bottom line. Continue reading CallMiner® Customers Win 2016 Speech Analytics Implementation Awards

Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform

PRESS RELEASE: Ultracomms and CallMiner announced a new partnership to provide contact centres across the UK with advanced cloud-based Interaction Analytics solutions. Under the partnership, Ultracomms customers will now have access to a uniquely powerful integrated cloud contact centre solution that simultaneously enhances compliance and supports agent productivity and performance improvements. Continue reading Ultracomms partners with CallMiner to add market-leading interaction analytics solutions to its PCI certified cloud platform

CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

PRESS RELEASE: CallMiner, the leader in speech and customer engagement analytics solutions, has received the 2016 Technovation Award from PACE, the Professional Association for Customer Engagement for its Eureka 10 Omni-channel Customer Engagement Analytics platform. Continue reading CallMiner Customer Engagement Analytics Solution Wins 2016 PACE Technovation Award

New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

PRESS RELEASE: CallMiner announced the latest release of its flagship product, Eureka. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualisation, root cause analysis and agent performance management workflows. Continue reading New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

PRESS RELEASE: CallMiner demonstrated the latest release of its flagship product, Eureka, to a sold out user conference. The Eureka Fall 2015 release includes enhancements in user experience design, customer journey visualization, root cause analysis, and agent performance management workflows. New and improved capabilities of Eureka Fall 2015 will further accelerate the speed at which organizations can gain the intelligence required to boost contact center performance and deliver better customer experiences, leading to increased revenue, compliance, and efficiencies. Continue reading New CallMiner Eureka Platform Improves the User Experience and Speeds Time to Customer Insights

CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

PRESS RELEASE: CallMiner announced a $16M funding round led by new investor NewSpring Capital with participation from all current major investors including Sigma Partners, Intersouth Partners, and the Florida Growth Fund. Proceeds from the round will be used to fund a rapidly expanding customer base, increase the global delivery footprint, and extend the product suite into customer engagement optimization. Continue reading CallMiner Expands into Customer Engagement Optimization with NewSpring Capital Investment

Foxtons Selects CallMiner to Improve Agent Performance and Customer Service

PRESS RELEASE: CallMiner®, rated first in customer satisfaction for interaction analytics solutions, and Foxtons, the forward thinking real estate agency based in London and the South-East of England, announced that Foxtons will implement CallMiner’s speech analytics solution to better understand and improve customer service processes, sales performance, and market trends. Continue reading Foxtons Selects CallMiner to Improve Agent Performance and Customer Service

CallMiner Partners with SpeechPro to Offer Speaker Separation Capabilities to Customers

PRESS RELEASE: SpeechPro, a global leader in voice biometrics solutions and CallMiner, rated first in customer satisfaction for speech analytics solutions, have joined forces to bring speaker separation capabilities to CallMiner’s speech analytics product suite. With continued commitment to delivering best-of-breed solutions, CallMiner will now offer SpeechPro’s proprietary speaker separation technology as an additional option on the Eureka platform. Continue reading CallMiner Partners with SpeechPro to Offer Speaker Separation Capabilities to Customers