14th July 2020: CallMiner, the leading provider of artificial intelligence-fueled speech and customer interaction analytics, has appointed Eric Williamson as Chief Marketing Officer. Williamson will lead CallMiner’s global marketing strategy, with a focus on positioning the company as the industry’s number one platform for extracting and operationalizing customer insights to drive transformative business change and value. Continue reading CallMiner Names Eric Williamson Chief Marketing Officer
Tag Archives: CallMiner
Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
Customer engagement consultants Ember and award-winning speech analytics solutions provider CallMiner are working together to help leading health insurer VitalityHealth maintain its high standards of contact centre service. Continue reading Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced a partnership with Medallia, the leader in Customer Experience Management cloud technology. The new partnership pairs CallMiner’s contact centre engagement analytics with those of Medallia’s feedback solutions to provide comprehensive Voice of the Customer (VOC) insight within a cloud-based integrated offering. Continue reading CallMiner and Medallia Announce Partnership to Empower Voice of the Customer Insights with Direct and Indirect Feedback
Analytics software company achieves higher NPS than Microsoft and Apple
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the release of its Net Promoter Score, a standard metric that measures customer experience and predicts business growth. CallMiner conducted its 2017 NPS survey in late November, and earned the company’s highest score to date with a NPS rating of 51. Continue reading Analytics software company achieves higher NPS than Microsoft and Apple
CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales
CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced the appointment of technology industry veteran Dan Lawrence to the position of Vice President of Sales. He will lead all of the company’s North American efforts, including management of the sales development and sales engineering teams, as well as the development of the company’s overall sales strategy. Continue reading CallMiner Strengthens Sales Team, Selecting Former Citrix Executive Dan Lawrence for Vice President of Sales
Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner
Voxbone’s recently launched Speech Analytics service is now giving customers easy access to transformative data supported by CallMiner Eureka. Pairing Eureka’s insights with Voxbone’s cloud-based voice communications and recording infrastructure means that users can dramatically improve agent performance with actionable call analytics–interactions that may have otherwise gone undocumented–without having to invest in extra equipment, staff or systems. Continue reading Voxbone Customers Strike Gold in the Cloud Using Speech Analytics with CallMiner