More than 50% of Banca Transilvania’s Contact Center & Customer Care inquiries are now managed by customers in digital self-service using the visual, interactive BT Visual Help solutions and the BT Visual Call Center platform. Continue reading Banca Transilvania Customers Increasingly Prefer Self-Service
Tag Archives: CallVU
CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication
When credit card customers call for service, they need to remember and supply a long list of passwords and personally identifying information. But now, with the advanced biometric authentication capabilities of CallVU’s Digital Engagement solution, a large international credit card company can instantly verify callers using the fingerprint recognition features on its customers’ smartphones. Continue reading CallVU Chosen by International Credit Card Provider to Simplify and Secure Customer Interactions with Advanced Biometric Authentication