Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK. Continue reading Capita extends relationship with Samsung UK to provide support for consumer customers
Tag Archives: Capita
Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Capita plc announced the launch of The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO). Continue reading Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO
Capita awarded new contract to deliver contact centre services for Transport for London
Capita plc announces it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. Continue reading Capita awarded new contract to deliver contact centre services for Transport for London
Capita secures contract extensions with ScottishPower
Capita announced that its Contact Centre subdivision within Capita Experience has secured a three-year extension to its partnership with Scottish Power, following a successful competitive tender process. Continue reading Capita secures contract extensions with ScottishPower
Capita secures contract extension with Southern Water
Capita plc announces that its Contact Centre subdivision within Capita Experience has secured a contract extension with Southern Water. Continue reading Capita secures contract extension with Southern Water
Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients
In an exciting move to further enhance its digital capabilities, Capita has announced a partnership with GetVocal AI, a cutting-edge startup specialising in next-generation AI phone agents. Continue reading Capita agrees partnership with GetVocal AI to drive improvements in customer experience for clients