Capita has been awarded a new contract by Kent County Council (KCC), the largest local authority in England, to provide contact centre services supporting 1.6 million residents. The contract will run for four years and is worth nearly £9m, with the potential for three one-year extensions. Continue reading Capita selected by Kent County Council to deliver enhanced contact centre services →

Capita announced that its Contact Centre business within Capita Experience has secured a four-year contract renewal with a major European telecommunications provider, valued at £62 million, commencing in January 2026. Continue reading Capita secures £62m contract renewal with major European telecom provider →

Capita announces that its contact centre business within Capita Experience has secured a key contract extension with Samsung Electronics UK. Continue reading Capita extends relationship with Samsung UK to provide support for consumer customers →

Capita plc announced the launch of The AI Catalyst Stack, operationalising AI at scale and underpinning its ambition to become the first AI-enabled business process outsourcer (BPO). Continue reading Capita launches The AI Catalyst Stack in drive to become the first AI-enabled BPO →

Capita plc announces it has been awarded a four-year contract to deliver contact centre services for Transport for London (TfL). The contract also includes an option to extend for a further two years. Continue reading Capita awarded new contract to deliver contact centre services for Transport for London →