Tag Archives: Cicero

Nexidia and Cicero Announce Partnership

PRESS RELEASE: Cicero, a leading provider of analytics and automation software for the back office and contact center, and Nexidia, a leading provider of customer interaction analytics solutions announced a partnership that will deliver an innovative approach to recording and desktop analytics for PCI compliance and deeper insight into customer interactions. The solution is being deployed for a large communications company who will utilize pause and resume, a capability that suspends the recording of sensitive information during the call, as well as screen capture to gather valuable metadata from the agent’s desktop. Continue reading Nexidia and Cicero Announce Partnership

Almawave and Cicero Partner to Deliver Integrated Contact Center Solutions

PRESS RELEASE: Cicero Inc., a leading provider of analytics and automation software for the back office and contact center, and Almawave, a leading provider in innovative CRM, Big Data, text and speech analytics products announced a new partnership to bundle Cicero Discovery with Almawave’s Iride Natural Interface product. Continue reading Almawave and Cicero Partner to Deliver Integrated Contact Center Solutions

Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office

PRESS RELEASE: Cicero announced the public availability of Cicero Discovery Automation, delivering the benefits of our integration technology, using 20% to 30% less effort and time to design, create, and deploy them. Leveraging the features of Cicero’s desktop analytics technology, the new offering adds automation capabilities that allow organizations to quickly and easily remove barriers to employee productivity and deliver a better customer experience. Continue reading Cicero Unveils Discovery Automation 2015 for Contact Centers and the Back Office

Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions

PRESS RELEASE: Cicero Inc., a leading provider of activity intelligence and improvement software for the back office and contact center, and NCS Technologies, a provider of high value customer touch point solutions announced a new partnership to deliver analytics and automation solutions in contact centers and the back office. Under the new partnership, NCS Technologies will use Cicero software to identify process issues and automate tasks at the employee desktop. Continue reading Cicero and NCS Technologies Partner to Deliver Contact Center and Back Office Solutions

Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution

PRESS RELEASE: Teleopti, a global leader in workforce management (WFM) software for contact centres, and Cicero Inc. (BB: CICN), a leading provider of desktop activity intelligence and improvement software for the back office and contact centre, announced a new partnership to bundle the Cicero Discovery Sensor Suite with Teleopti’s front and back office WFM solution. Continue reading Teleopti Partners with Cicero to Deliver Desktop Analytics with Teleopti’s Workforce Management Solution

Cicero Receives 2014 Customer Contact Center Technology Award

PRESS RELEASE: Cicero Inc., a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced that TMC, a global, integrated media company, has named Cicero Discovery as a 2014 CUSTOMER Contact Center Technology Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero Receives 2014 Customer Contact Center Technology Award

Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation

PRESS RELEASE: Cicero Inc., a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that a globally known financial services and brokerage firm has selected Cicero Discovery to provide compliance monitoring and enforcement across applications for brokerage employees. Continue reading Cicero Selected by Major Financial Services Firm to Provide Analytics and Automation

Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

PRESS RELEASE: Cicero Inc., a leading provider of desktop activity intelligence and improvement software for the back office and contact center, announced today that TMC, a global, integrated media company, has named Cicero Discovery as a 2014 TMC Labs Innovation Award winner presented by TMC’s CUSTOMER magazine. Continue reading Cicero Receives 2014 CUSTOMER Magazine TMC Labs Innovation Award

Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award

Cicero Inc., a leading provider of desktop activity intelligence and improvement software, was honored by Frost & Sullivan with a CIO Impact Award at the 2014 ConNEXTions Executive MindXchange for partnering with companies to deliver transformative technology solutions that increase employee productivity and improve the customer experience. Continue reading Frost & Sullivan Recognizes Cicero with CIO Impact Best-in-Class Technology Partner Award