Tag Archives: Echo

Barchester Healthcare streamlines new customer journey with help of Echo

PRESS RELEASE: Barchester Healthcare – one of the UK’s largest independent residential care providers, with over 200 homes across the UK – is working with customer contact specialist, Echo Managed Services, in a major new customer drive. Echo is currently providing a centralised service that handles new customer enquiries for the Barchester care home estate, with the aim of providing a more consistent level of service to prospective customers and their families. Continue reading Barchester Healthcare streamlines new customer journey with help of Echo

Extended Echo Contact Centre Analytics Programme Helps Outsourcing Clients Secure Improved Customer Contact Outcomes

PRESS RELEASE: With improving economic conditions leading to increased demand for UK outsourced contact centre services, Echo Managed Services has differentiated itself by supporting client programmes with a full portfolio of analytics-driven, multi-channel customer contact services. By carefully analysing factors such as contact channel preferences, customer responsiveness, demographics and the type of interaction, Echo’s team can provide clients with in-depth insight into their campaign effectiveness and ongoing performance against KPIs. Continue reading Extended Echo Contact Centre Analytics Programme Helps Outsourcing Clients Secure Improved Customer Contact Outcomes