Tag Archives: eg solutions

Optimising the back office is key to maintaining digital transformation, says eg solutions

A new research paper, published by eg solutions, outlines the importance of back office software in managing customer demand in the connected world. The research project, conducted on behalf of eg solutions by Vanson Bourne, surveyed 250 C-level IT business decision-makers in a variety of private and public sector organisations and across a range of key vertical markets. Continue reading Optimising the back office is key to maintaining digital transformation, says eg solutions

eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK

eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has entered into a five-year Master Supplier Agreement (the “Agreement”) with a leading provider of business process management in the UK. Continue reading eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK

eg secures first landmark contract in Asia Pacific

PRESS RELEASE: eg solutions is pleased to announce that it has signed its first direct contract in the Asia Pacific region with a leading financial services group, headquartered in Singapore. This contract is worth approximately £500,000 with circa 50% of the contract value expected to be recognised in the current financial year. Continue reading eg secures first landmark contract in Asia Pacific

Fine balance needed between software robots and humans, says eg solutions

PRESS RELEASE: Many organisations with large numbers of customer or subscriber interactions use software robots to filter through data and manage transactions. However, the scale and complexity of some of these interactions mean that they cannot expect to discharge all their responsibilities this way and in reality a fine balance is required between software filters and human processes. This is according to eg solutions, pioneers in back office workforce optimisation software. Continue reading Fine balance needed between software robots and humans, says eg solutions

eg’s back office optimisation software to be used by a leading social networking corporation in a new contract closed by eg’s US partner, Aspect Software Inc.

PRESS RELEASE: eg solutions is pleased to announce that its partner Aspect Software Inc. has closed a three-year contract with a leading social networking corporation (‘the Client’) to supply eg’s back office optimisation software. The initial contract is valued at US$1 million with up to 4,000 licences being deployed over the next 3 years. Professional services revenues will start to be recognised immediately and licences will begin to be deployed from December 2016. There is potential for further licences to be sold in future. Continue reading eg’s back office optimisation software to be used by a leading social networking corporation in a new contract closed by eg’s US partner, Aspect Software Inc.

Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction

PRESS RELEASE: Four of the five major banks in the UK are now including detailed customer satisfaction information in their annual reports for the first time. This is nothing short of revolutionary, but according to pioneer and pacesetter in enterprise workforce optimisation software for the back office, eg solutions, work still needs to be done. Continue reading Banking sector need to realise the value of digital transformation in the drive to improve customer satisfaction

To stay in the customer satisfaction game – focus on the Back Office

PRESS RELEASE: Customer experience levels in the global retail-banking sector have stalled for the second year in a row, leaving banks with a challenge of where to find growth. But, according to eg solutions, pioneer and pacesetter in enterprise workforce optimisation software for the back office, the answer could be nearer home: the Back Office. Continue reading To stay in the customer satisfaction game – focus on the Back Office

eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for the back office

PRESS RELEASE: eg solutions plc, pioneer and pacesetter in enterprise workforce optimisation software for the back office, has entered the New Year with strong year-on-year revenue growth, with increasing recurring revenues and a recently reported significant return to profitability. Continue reading eg solutions continues to drive the market with the most complete Enterprise Workforce Optimisation suite for the back office

A seamless connection between Back Office and front line is essential for first class customer service

PRESS RELEASE: The Back Office fulfils a wide variety of often-complex administrative processes and is essential to meeting customer expectations, service level targets, quality and efficiency goals, and compliance obligations. Continue reading A seamless connection between Back Office and front line is essential for first class customer service

Frost and Sullivan Profiles Back Office Workforce Optimisation Market

PRESS RELEASE: The emerging Back Office Workforce Optimisation (BOWFO) market is being viewed as an attractive, emerging category with high growth potential, according to the latest report into the Back Office conducted and launched by analyst house Frost & Sullivan. Continue reading Frost and Sullivan Profiles Back Office Workforce Optimisation Market

Frost & Sullivan Launch Major Market Report on Back Office Workforce Optimisation

PRESS RELEASE: The most comprehensive study on the emerging Back Office Workforce Optimisation (BOWFO) market has been launched by analyst house Frost & Sullivan. The Report – Profiling the Back Office Workforce Optimisation Market – is being made available for download on its website and will be promoted by eg solutions, the pioneer and pacesetter in enterprise workforce optimisation software for the back office. Continue reading Frost & Sullivan Launch Major Market Report on Back Office Workforce Optimisation

Elizabeth Gooch MBE, pioneer of back office workforce optimisation, named as a winner of the Finance Monthly CEO Awards 2014

PRESS RELEASE: Elizabeth Gooch MBE and CEO of eg solutions plc has been announced as a winner of the Finance Monthly CEO Awards 2014. Every year Finance Monthly magazine identifies and honours the most respected companies and their C-level executives. The annual CEO Awards is compiled by a dedicated team of researchers, who draw on the views of thousands of stakeholders including investors, analysts, executives, employees, and media professionals worldwide. Continue reading Elizabeth Gooch MBE, pioneer of back office workforce optimisation, named as a winner of the Finance Monthly CEO Awards 2014