ICS.AI, a leader in UK public sector AI transformation, is excited to announce its expanded partnership with Derby City Council in an innovative £7 million AI project. Continue reading ICS.AI Announces £7 Million Generative AI Transformation Project with Derby City Council →

Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based artificial intelligence (AI) assistance. Continue reading Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors →

Telford and Wrekin Council deployed an AI Assistant, TOM, in 2021 and managed to cut extremely high waiting times by 50%, shifting many users to digital. Now, a year into TOM’s operations, more wins are astonishing the team. Continue reading Telford and Wrekin Council add three new services to their call centre, thanks to Artificial Intelligence →