Global cloud communications platform Infobip has been ranked as the number one Communications Platform as a Service (CPaaS) provider by tech analyst Juniper Research. Its number one ranking underlines Infobip’s position as the leading full stack omnichannel communications platform for every platform. Continue reading Infobip ranked as the leading CPaaS vendor by Juniper Research
Tag Archives: Infobip
New Infobip research shows the rising dominance of chat apps for customer communications
New research from global cloud communications platform Infobip reveals that chat apps such as WhatsApp are becoming crucial channels for customer communications, demonstrating the growing importance of conversational experiences. Continue reading New Infobip research shows the rising dominance of chat apps for customer communications
Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Infobip, a global cloud communications platform, has integrated with Dialogflow, Google Cloud’s artificial intelligence (AI)-powered chatbot building platform, to provide enhanced messaging capabilities for Dialogflow customers. Continue reading Infobip to improve customer satisfaction with Dialogflow integration through partnership with Google Cloud
Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp
Infobip, a global cloud communication platform and leader in omnichannel engagement, has developed an AI-powered chatbot for Uber. A global first initiative, the chatbot enables customers to order rides via WhatsApp, creating a seamless booking experience. Continue reading Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp
Infobip integrates with ServiceNow to improve customer experience
Infobip, the global cloud communications platform, has integrated with ServiceNow to provide enhanced messaging capabilities for ServiceNow customers. The integration, available now in the ServiceNow® Store, improves the customer experience by using two-way messaging for customer support, resulting in faster response times, consistent messaging, and increased customer satisfaction. Continue reading Infobip integrates with ServiceNow to improve customer experience
Infobip builds an integration for HubSpot to enhance customer experience
Infobip, the global cloud communications platform, has built an integration with CRM platform HubSpot to provide WhatsApp and SMS messaging for HubSpot’s clients. Continue reading Infobip builds an integration for HubSpot to enhance customer experience