Tag Archives: KPMG Nunwood

US brands raise the bar on customer experience, whilst the UK lags further behind

UK brands continue to lag significantly behind their US counterparts on customer experience, according to new research by KPMG Nunwood. The firm’s Customer Experience Excellence Centre (CEEC) revealed that a customer in the US is 15 times more likely to have a great customer experience than a customer in the UK. Continue reading US brands raise the bar on customer experience, whilst the UK lags further behind

The KPMG Nunwood 2015 UK Customer Experience Excellence Centre Analysis

PRESS RELEASE: The UK’s leading customer experience brands have been revealed in a signficant report released today, highlighting best practice across multiple sectors. The largest of its kind, the Customer Experience Excellence Centre analysis, by customer specialists KPMG Nunwood, reveals who is leading the field and acknowledges the brands who have realised success through customer experience transformation. Continue reading The KPMG Nunwood 2015 UK Customer Experience Excellence Centre Analysis