Kustomer, the AI-native customer experience platform, announced the launch of Conversation Intelligence and AI QA. These two new, native capabilities, built on top of AI Attributes, give CX leaders greater visibility into every customer conversation, moving beyond sample-based analysis to empower data-driven decisions that enhance customer retention, reduce operational costs, and prove CX team impact. Continue reading Kustomer Unveils Conversation Intelligence and AI QA →

Kustomer, the AI-native customer experience platform, announced the new Kustomer Architect, designed to help guide brands through their AI transformation in order to reach the outcomes that matter most to their business. Continue reading Kustomer Continues to Build Its AI Engine Around a Simple Idea: CX Should Drive Business Outcomes →

Kustomer unveiled Kustomer AI, a standalone enterprise AI platform designed to transform how organizations deploy intelligence across their existing customer experience systems. Continue reading Kustomer Launches Standalone Enterprise AI Platform to Modernise Existing Helpdesks →

Kustomer, the Intelligent customer experience platform, announced the launch of Data Explorer, a new reporting experience that lets CX leaders ask questions in natural language and get instant answers, visualizations, and recommended actions on top of their live customer data. Continue reading Kustomer Launches Data Explorer, the First CX Platform Feature That Lets Leaders Talk to Their Data →

Kustomer, the AI-native customer experience platform, announced two new additions to its growing AI Assistants family: the Kustomer AI automation assistant (now Generally Available) and the Kustomer AI observability assistant (now in Early Access). Continue reading Kustomer Introduces AI Assistants to Effortlessly Build and Evolve Complex CX Logic →

Kustomer, the leader in AI-powered customer service, announced a $30 million Series B funding round led by Norwest, with continued support from Battery Ventures, Redpoint Ventures, and Boldstart Ventures. Continue reading Kustomer Raises $30M to Lead the AI-Native Future of CX →