Tag Archives: LiveOps

Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

PRESS RELEASE: LiveOps Cloud announced that its next-generation platform, CxEngage, has been named a 2016 Communications Solutions Products of the Year. The TMC Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Continue reading LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

PRESS RELEASE: Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired LiveOps Cloud Platform, LLC, a leading provider of cloud-based contact center software and connectivity solutions, from LiveOps, Inc. Delivered through its best-in-class SaaS offering, the company’s comprehensive suite of customer engagement applications enable multichannel interactions, intelligent routing, real-time reporting and advanced recording functionality that help customer service organizations manage and optimize their customer interactions across voice, email, chat, social and mobile channels. Continue reading Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

LiveOps Named Market Leader in Ovum’s Multichannel Cloud Contact Center Decision Matrix

PRESS RELEASE: LiveOps, Inc. has once again been recognized by Ovum, a leading research firm, as a Market Leader in the multichannel cloud contact center industry. The Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16, evaluated Technology, Execution and Market Impact, with LiveOps earning especially high scores in Product Quality, Usability, Capabilities and Vendor Strategy. Continue reading LiveOps Named Market Leader in Ovum’s Multichannel Cloud Contact Center Decision Matrix

LiveOps Names Baker Johnson as Vice President of Marketing

PRESS RELEASE: LiveOps that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Continue reading LiveOps Names Baker Johnson as Vice President of Marketing

LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

PRESS RELEASE: LiveOps announced the launch of the largest agent sourcing effort in the company’s history. LiveOps is adding 5,000 new independent, work-from-home agents this fall to meet the growing demand for contact center services. The LiveOps Agent Services business is experiencing tremendous growth, with existing customers increasing their use of LiveOps independent agents and 10 new major brands signing contracts for LiveOps Agent Services in the past 90 days. Continue reading LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

LiveOps Announces New Cedar Park, Texas Corporate Headquarters

PRESS RELEASE: LiveOps announced that it will open a new corporate headquarters in Cedar Park, Texas. The new location will replace the company’s current Redwood City, Calif. facility where its platform business is based. The company will also open a satellite office for engineering and operations staff in Silicon Valley. Relocation will be complete by September 1, 2015. Continue reading LiveOps Announces New Cedar Park, Texas Corporate Headquarters

LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem

PRESS RELEASE: LiveOps continues to pave the way in distance learning by placing the needs of the agent front and center with LiveOps University 2.0. LiveOps understands the critical role onboarding and training play in the success of any business, especially those with remote workers. Self-paced, distance learning has been an integral part of the onboarding and training process for the LiveOps community of more than 20,000 independent, at-home agents since LiveOps University was first introduced in 2008. Continue reading LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem