Tag Archives: LiveOps

Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

Liveops, the leading provider of on-demand skilled workforces for customer service and sales announced the launch of Skill Builder, a customizable distance learning and development solution that enables enterprise organizations to develop highly skilled customer service agents. Liveops builds on its vision to tap into the higher-skilled gig economy by delivering learning solutions that equip flex and distributed workforces with essential skills development. Continue reading Liveops Unveils Skill Builder to Enable the Next Generation of Flexible Workforces

LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

PRESS RELEASE: LiveOps Cloud announced that its next-generation platform, CxEngage, has been named a 2016 Communications Solutions Products of the Year. The TMC Award honors exceptional products and services that facilitate voice, data and video communications that were brought to market or greatly improved upon in the last twelve months. Continue reading LiveOps Cloud Named a TMC 2016 Communications Solutions Products of the Year Award Winner

Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

PRESS RELEASE: Marlin Equity Partners (“Marlin”) is pleased to announce that it has acquired LiveOps Cloud Platform, LLC, a leading provider of cloud-based contact center software and connectivity solutions, from LiveOps, Inc. Delivered through its best-in-class SaaS offering, the company’s comprehensive suite of customer engagement applications enable multichannel interactions, intelligent routing, real-time reporting and advanced recording functionality that help customer service organizations manage and optimize their customer interactions across voice, email, chat, social and mobile channels. Continue reading Marlin completes acquisition of LiveOps Cloud Platform from LiveOps

LiveOps Named Market Leader in Ovum’s Multichannel Cloud Contact Center Decision Matrix

PRESS RELEASE: LiveOps, Inc. has once again been recognized by Ovum, a leading research firm, as a Market Leader in the multichannel cloud contact center industry. The Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2015–16, evaluated Technology, Execution and Market Impact, with LiveOps earning especially high scores in Product Quality, Usability, Capabilities and Vendor Strategy. Continue reading LiveOps Named Market Leader in Ovum’s Multichannel Cloud Contact Center Decision Matrix

LiveOps Names Baker Johnson as Vice President of Marketing

PRESS RELEASE: LiveOps that Baker Johnson has joined the company as Vice President of Marketing. Reporting to CEO Vasili Triant and based out of the company’s new Texas headquarters, Johnson will be responsible for driving all elements of LiveOps’ global corporate and product marketing strategy and operations. Continue reading LiveOps Names Baker Johnson as Vice President of Marketing

LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

PRESS RELEASE: LiveOps announced the launch of the largest agent sourcing effort in the company’s history. LiveOps is adding 5,000 new independent, work-from-home agents this fall to meet the growing demand for contact center services. The LiveOps Agent Services business is experiencing tremendous growth, with existing customers increasing their use of LiveOps independent agents and 10 new major brands signing contracts for LiveOps Agent Services in the past 90 days. Continue reading LiveOps Expands Agent Services Business with Largest Independent Contractor Agent Sourcing Drive in Company History

LiveOps Announces New Cedar Park, Texas Corporate Headquarters

PRESS RELEASE: LiveOps announced that it will open a new corporate headquarters in Cedar Park, Texas. The new location will replace the company’s current Redwood City, Calif. facility where its platform business is based. The company will also open a satellite office for engineering and operations staff in Silicon Valley. Relocation will be complete by September 1, 2015. Continue reading LiveOps Announces New Cedar Park, Texas Corporate Headquarters

LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem

PRESS RELEASE: LiveOps continues to pave the way in distance learning by placing the needs of the agent front and center with LiveOps University 2.0. LiveOps understands the critical role onboarding and training play in the success of any business, especially those with remote workers. Self-paced, distance learning has been an integral part of the onboarding and training process for the LiveOps community of more than 20,000 independent, at-home agents since LiveOps University was first introduced in 2008. Continue reading LiveOps Empowers Agents to Improve the Customer Experience with Industry-Leading Social and eLearning Ecosystem

LiveOps Supports Red Nose Day Telethon

PRESS RELEASE: LiveOps announced that LiveOps has been selected to provide call centre services for the live television broadcast of the Red Nose Day Telethon on May 21 from 8:00-11:00 p.m. Eastern Daylight Time. LiveOps’ network of more than 20,000 independent, at-home agents will be tapped to answer calls and process donations to raise money for children and young people living in poverty. Continue reading LiveOps Supports Red Nose Day Telethon

LiveOps Joins 1 Million for Work Flexibility to Support and Promote the Need for Flexible Work Opportunities for Everyone

PRESS RELEASE: LiveOps is pleased to announce it has joined 1 Million for Work Flexibility, the first national initiative creating a collective voice in support of work flexibility. 1 Million for Work Flexibility is supported by a diverse coalition of companies, nonprofits and business leaders who understand that work flexibility benefits everyone. LiveOps has been “bringing work home” for more than 14 years through its cloud-enabled contact center platform and independent, work-from-home agent community of more than 20,000 people across the country. Continue reading LiveOps Joins 1 Million for Work Flexibility to Support and Promote the Need for Flexible Work Opportunities for Everyone

LiveOps Selected by AlwaysOn as an OnCloud 100 Winner

PRESS RELEASE: LiveOps announced that it has been chosen by AlwaysOn as one of the OnCloud Top 100 winners. This is the fifth time LiveOps has been honored by AlwaysOn. Inclusion in the OnCloud 100 signifies leadership amongst its peers and game-changing approaches and technologies that are likely to disrupt existing markets and entrenched players. Continue reading LiveOps Selected by AlwaysOn as an OnCloud 100 Winner

LiveOps Awarded Patent for Multichannel Pivoting

PRESS RELEASE: LiveOps announced that the company has patented its unique approach to multichannel pivoting to better assist customers and improve customer experience. The US Patent and Trademark Office (USPTO) has issued LiveOps Patent Number 8,929,536, for pivoting a customer among synchronous and asynchronous communication channels. The patent covers a computer-implemented method for determining the need to direct a customer from one communication channel to another, as well as determine the best channel to pivot to, based on information the customer has provided. Continue reading LiveOps Awarded Patent for Multichannel Pivoting

LiveOps CxEngage Receives 2015 CUSTOMER Magazine Product of the Year Award

PRESS RELEASE: LiveOps, Inc., the global leader in cloud contact centre and customer service solutions, announced today that TMC, a global, integrated media company, has named LiveOps CxEngage as a 2015 CUSTOMER Product of the Year Award winner. LiveOps CxEngage makes it possible for brands to detect patterns in customer behaviour and allow quicker, more personalized engagement that results in a smoother customer experience. Continue reading LiveOps CxEngage Receives 2015 CUSTOMER Magazine Product of the Year Award