Medallia, the global leader in customer and employee experience, announced its frontline engagement and quality management app is now available on the Salesforce AppExchange. This integration makes it seamless for brands to receive agent-level customer feedback in Salesforce to power service recovery, agent coaching, and quick resolution of customer issues. Continue reading Medallia launches Frontline Engagement and Quality Management app on Salesforce AppExchange
Tag Archives: Medallia
Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
Medallia, Inc., the global leader in customer and employee experience, announced it has closed its acquisition of Mindful. Continue reading Medallia Acquires Mindful, the Global Leader in Contact Center Callback Technology
Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
Medallia, the global leader in customer and employee experience, announced Telekom Srbija, the leading internet, mobile and fixed telephony and multimedia services provider in Serbia, is now utilizing Medallia’s Digital Suite to improve their customer journey. Continue reading Telekom Srbija Utilizes Medallia to Improve Digital Customer Journey
Uncommon James Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience, announced that Uncommon James, a leading jewellery brand founded by television personality and fashion entrepreneur Kristin Cavallari, has selected Medallia as its experience management platform of choice. Continue reading Uncommon James Chooses Medallia For Customer Experience
DFS Furniture chooses Medallia for customer experience
Medallia, the global leader in customer and employee experience, announced that DFS Furniture has selected Medallia as its experience management platform of choice. Continue reading DFS Furniture chooses Medallia for customer experience
Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology
Medallia, the global leader in customer and employee experience, announced it has signed a definitive agreement to acquire Mindful, the leader in callback automation, from Alpine Investors, a people-driven private equity firm. Continue reading Medallia to Acquire Mindful, the Global Leader in Contact Centre Callback Technology