NICE announced the launch of Enlighten AutoSummary, a complete out-of-the-box, AI contact centre solution for automatically generating contact centre summaries of every customer interaction with an agent. Continue reading NICE Launches Enlighten AutoSummary, Empowering Agents To Deliver Seamless CX
Tag Archives: NICE
NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions
NICE announced that Speech Technology magazine has named NICE a 2022 Top Ten Speech Industry award winner for boosting contact centre performance and functionality with its artificial-intelligence (AI) based capabilities powered by its Enlighten AI engine, as well as NICE CXone’s advanced analytical and digital capabilities. Continue reading NICE Enlighten XO Receives 2022 Industry Award from Speech Technology for Boosting Contact Center Performance with AI-Based Solutions
NICE Named a Leader in Everest Group’s Robotic Process Automation PEAK Matrix 2022
NICE announced that NICE RPA has been recognised as a ‘Leader’ in Everest Group’s Robotic Process Automation (RPA) PEAK Matrix® Assessment 2022. The report recognised NICE as one of the top providers by RPA clients across key industries and major geographies. Continue reading NICE Named a Leader in Everest Group’s Robotic Process Automation PEAK Matrix 2022
NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year
NICE announced that it has been recognized as a Technology Leader in the 2022 SPARK MatrixTM for Voice of the Customer (VoC) Platform report positioned furthest to the right for technology excellence. Continue reading NICE Named a Leader in 2022 SPARK MatrixTM for Voice of the Customer for 2nd Consecutive Year
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
NICE announced that NHS Lothian has successfully deployed NICE’s NEVA Assist and NEVA Unattended in a continuing, multi-year partnership. These solutions were selected for their proven track record in large-scale government agencies and an unmatched combination of attended and unattended automation capabilities. Continue reading NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
NICE CXone Selected by Penrith City Council to Optimize its Contact Center Operations
NICE announced that Penrith City Council has selected NICE’s CXone cloud native platform to deliver an enhanced customer experience with improved efficiencies across its contact centre operations. Continue reading NICE CXone Selected by Penrith City Council to Optimize its Contact Center Operations