NICE announced that BT Group, a leading United Kingdom-based multinational communications company, has selected NICE’s solutions to transform its contact centre operations. Replacing its previous recording and workforce management solutions, BT is implementing NICE WFM, NICE Engage, and Nexidia Analytics across the Group over the next three years. Continue reading BT Group Replaces Legacy WFO Solutions with NICE for Contact Centre Revitalization
Tag Archives: NICE
Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
NICE announced that the Brazos Valley Council of Governments’ (BVCOG) seven 9-1-1 centers are deploying NICE Inform to record and manage reproduction requests for all emergency calls, including Text-to-911 communications. Continue reading Text-to-911 Trailblazer BVCOG Deploys NICE Inform Text Recording Solution
NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE announced that the government of the United Kingdom has included NICE in the G-Cloud 9 initiative, a pre-approved list of suppliers offering cloud and digital services to public sector organizations. This framework agreement allows the direct adoption of NICE Robotic Automation solutions, along with associated services, training, and support, from a single online marketplace. Continue reading NICE Selected as Pre-Approved Public Sector Supplier in UK
NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management
NICE announced the introduction of NICE Compliance Center, a unique compliance recording solution for the contact center industry. Combining NICE’s leading recording platform with analytics capabilities and end-to-end media encryption, Compliance Center is a holistic solution that reduces the risk of regulatory breaches while centralizing all compliance management activities, for optimal efficiency and rapid adaptation to changing regulations. Continue reading NICE Introduces Compliance Center – A Dedicated Solution for Compliance Assurance and Management
With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective
NICE announced that CSU, a leading Brazilian business process outsourcer and technology services provider, is adopting NICE’s cloud-based Nexidia Analytics solution to improve quality and efficiency throughout its contact centers. With omnichannel capabilities and automation, NICE is providing CSU comprehensive interaction analytics and a ten-fold improvement in efficiency with the service it provides for its customers. Continue reading With NICE Nexidia Analytics, Leading Brazilian Outsourcer CSU is 10 Times More Effective
SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone
NICE inContact announced that SpiceCSM has joined the DEVone development program and has products available on CXexchange, the most extensive technology ecosystem currently available in the customer experience market. Products available on the CXexchange marketplace are designed to integrate with NICE inContact CXone™, the world’s #1 cloud customer experience platform. Continue reading SpiceCSM Joins NICE inContact DEVone Ecosystem to Provide Customer Engagement Hub for NICE inContact CXone