NICE announced that Australia’s Great Southern Bank has further expanded with CXone Mpower, the industry’s ultimate AI hyper platform, to achieve complete end-to-end automation and set a new standard for customer service efficiency in banking. Continue reading Great Southern Bank reduced Customer Wait Times with NICE CXone Mpower →

NICE announced that Maxicare, a leading HMO in the Philippines offering medical insurance and healthcare plans, has shown great improvements by fully leveraging NICE Workforce Management (WFM) to empower agents and provide exceptional CX. Continue reading Maxicare improves the patient experience with NICE →

NICE announced that AUSIEX has implemented the NICE CXone cloud-native contact centre platform to enhance its operational capabilities and customer engagement strategies. Continue reading AUSIEX Utilises NICE CXone to Support Commitment to Excellence in CX and Innovation →