Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, unveiled its latest research, State of Contact Center Conversation Intelligence 2022. Continue reading Observe.AI research reveals Contact Centres are 10X more prepared with Conversation Intelligence
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Observe.AI Announces Rich Wang as VP of Customer Success
Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success. Continue reading Observe.AI Announces Rich Wang as VP of Customer Success