Built on Observe.AI’s Agentic platform for CX, Performance Agents apply AI coaching across the performance management cycle. They move from analysing conversations and identifying coaching opportunities to assembling evidence, preparing personalized plans, and measuring subsequent performance. Supervisors retain control over every plan shared with frontline teams. Continue reading Observe.AI Launches Performance Agents for CX to Transform Coaching Into Measurable Outcomes →

Observe.AI, the leading AI Conversation Intelligence platform for contact centres, announced the general availability of the company’s VoiceAI agents, capable of automating all customer interactions in the contact centre, from FAQs to complex, multi-turn conversations. Continue reading Observe.AI Introduces VoiceAI Agents to Revolutionize CX with a Unified AI Platform →

Observe.AI, a leading GenAI Conversation Intelligence platform for contact centres, unveiled new generative AI capabilities that transform how contact centre leaders improve revenue, retention, and operational efficiency. Continue reading Observe.AI Launches Next-Gen Conversation Intelligence →

Observe.AI, the live conversation intelligence platform for contact centres, introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance. Continue reading Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite →

Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live guidance, supervisor coaching, and automated actions for after-call work. Continue reading Observe.AI Launches Real-Time AI to Help Contact Centres Drive Sales and Retain Customers With End-to-End Conversation Intelligence →