Observe.AI, a leading GenAI Conversation Intelligence platform for contact centres, unveiled new generative AI capabilities that transform how contact centre leaders improve revenue, retention, and operational efficiency. Continue reading Observe.AI Launches Next-Gen Conversation Intelligence →

Observe.AI, the live conversation intelligence platform for contact centres, introduced its 30-billion-parameter Contact Center LLM and new Generative AI Suite for boosting agent performance. Continue reading Observe.AI Introduces 30-Billion-Parameter Contact Center LLM with New Generative AI Product Suite →

Observe.AI, the live conversation intelligence platform for contact centres, announced the launch of its new Real-Time AI product suite – designed to help agents succeed at every customer interaction and boost productivity with live guidance, supervisor coaching, and automated actions for after-call work. Continue reading Observe.AI Launches Real-Time AI to Help Contact Centres Drive Sales and Retain Customers With End-to-End Conversation Intelligence →

Observe.AI, the most robust conversation intelligence platform for boosting contact centre performance, announced the launch of Conversation Intelligence Consulting Services. Continue reading Observe.AI Launches Conversation Intelligence Consulting Services →

Observe.AI, an Intelligent Workforce Platform that transforms contact centres through AI, announced it has expanded its compliance certifications to include SOC 2 Type II and PCI DSS Level 1. Continue reading Observe.AI Adds Enterprise-Grade Security Certifications for Protecting Customer Data in Contact Centres →