Observe.AI Announces Rich Wang as VP of Customer Success

Observe.AI, a leader in providing AI-powered agent enablement software to enhance voice customer experiences, has experienced rapid growth in response to the growing demand for solutions to support the remote workforce transition. In order to fuel this momentum, Observe.AI has hired Rich Wang as Vice President of Customer Success.

Rich will run the post-sales customer journey and identify new opportunities for the business.

“Rich’s extensive background in building and leading world-class customer success at organizations like Medallia and Box is of tremendous value to Observe.AI and our customers,” said Swapnil Jain, CEO & Co-Founder of Observe.AI. “I’m confident that Rich’s experience with high growth companies will be invaluable as we continue to scale and expand the impact of our contact centre AI solution.”

Rich brings 15+ years of experience in customer success and a wealth of knowledge from management roles at companies like Box, Medallia and STRIVR. In his roles, Rich has enabled enterprises and startups alike to engage and coach their employees, as well as build insights-driven customer journeys. At Observe.AI, Rich will put new workflows in place to take the company’s retention and product adoption to the next level.

“I am thrilled to be on the Observe.AI team,” said Rich Wang. “I believe Observe.AI’s strong business model and management team uniquely positions us to capitalize on the changing contact centre AI environment. I am grateful for this opportunity to scale our talented customer success team to ensure that our customers have the expertise, support and resources they need to exceed their goals and deliver the best possible experience to their customers.”

Rich Wang received a Bachelor of Science in Engineering from the University of California at Los Angeles and holds an MBA from the University of California at Berkeley.


Observe.AI is an agent enablement platform, powered by Voice AI. With Observe.AI, teams improve the customer experience by analyzing 100% of calls for compliance and coaching. Observe.AI has been named one of the Forbes Top 50 Most Promising AI Companies List and the Gartner Top 25 Enterprise Startups to Watch List. More than 110+ companies trust Observe.AI, including National Debt Relief, Root Insurance, and GoodRX.

Backed by Scale Venture Partners, Nexus Venture Partners, Y Combinator, and Emergent Ventures, Observe.AI is headquartered in San Francisco.

For more information, visit www.observe.ai.