Oracle announced new role-based AI agents within Oracle Fusion Cloud Applications to help customer experience (CX) leaders unlock new revenue opportunities. Continue reading Oracle AI Agents Help Marketing, Sales, and Service Leaders Unlock New Revenue Opportunities
Tag Archives: Oracle
Zoom partners with Oracle to help enterprises scale customer engagement
Zoom Communications, Inc. announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service. Continue reading Zoom partners with Oracle to help enterprises scale customer engagement
Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Oracle announced that it has been named a Leader in the 2024 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Cloud Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader for Twelfth Consecutive Time in the Gartner Magic Quadrant for the CRM Customer Engagement Center
Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Oracle announced that it has been named a Leader in the 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center for Oracle Fusion Service, part of Oracle Fusion Cloud Customer Experience (CX). Continue reading Oracle Named a Leader in 2023 Gartner® Magic Quadrant™ for CRM Customer Engagement Center
Oracle Unity CDP Expands Artificial Intelligence Models Across Industries to Enhance Customer Experiences
To help organizations across different industries create more precise customer engagements, Oracle has added 15 baseline artificial intelligence (AI) models to Oracle Unity, a Customer Data Platform (CDP). Continue reading Oracle Unity CDP Expands Artificial Intelligence Models Across Industries to Enhance Customer Experiences
Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees
Oracle announced a major update of Oracle Mobile Cloud, featuring artificial intelligence (AI)-powered intelligent chatbot capabilities. Expanding Oracle Cloud Platform’s leading mobile portfolio, the new capabilities offer organizations a multi-channel platform, deep analytics that can link key stakeholder experiences across bots, mobile applications and web, as well as simplified bot development features. Continue reading Oracle Introduces AI-Powered Intelligent Bots to Help Enterprises Engage Customers and Employees