Teleopti, an industry leader for cutting-edge, user-friendly workforce management solutions, is excited to receive the patent for a chat staffing algorithm. Having been the first in the industry to provide a WFM solution for multi-skill, multi-channel forecasting and scheduling, Teleopti’s advanced chat resourcing calculations support contact centres in embracing digitalization with far greater certainty while efficiently meeting customers on the platforms they wish to communicate. Continue reading Teleopti Receives Patent for Chat Staffing Algorithm