Simplr, a bot-first CX outsourcing solution that offers automation and human agents, announced a major infusion of generative AI into its platform alongside comprehensive safeguards called Cognitive Paths to ensure safe and secure use of the new technology. Continue reading Simplr Launches Cognitive Paths, the Safeguard for Using ChatGPT in Customer Service →

Simplr, the leading platform built to exceed the expectations of the NOW Customer, announced the general availability of the EngageNow Suite, a solution that combines chatbot technology and human agents through an AI-powered platform to deliver higher quality and more agile customer experiences than legacy BPOs. Continue reading Simplr Introduces the EngageNow Suite →