Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the integration of the Sprinklr AI+ platform with Google Cloud’s Vertex AI for unified customer experience management. Continue reading Sprinklr Expands Partnership with Google Cloud to Unify Customer Experience with AI
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Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the launch of Sprinklr AI+. Continue reading Sprinklr AI+ Supercharges Customer Experience Data for Deeper Insights, Better Decisions, and Faster Actions
Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced the results of a new research report created in partnership with Customer Contact Week (CCW) Digital, Outsmarting Adversities | Customer Service Trends & Opportunities, which revealed alarming statistics for customer service teams and brands. Continue reading Sprinklr Study Finds 60% of Brands Struggle with Ineffective AI for Customer Service
Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Sprinklr, the Unified-CXM platform for modern enterprises, and Sitel Group®, one of the largest global providers of customer experience (CX) products and solutions, announced a new partnership that will help companies enhance social customer service. Continue reading Sprinklr and Sitel Group® Partner to Enhance the Contact Center with Social Customer Service
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. Continue reading Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care
Sprinklr, the world’s #1 social media management platform announced its integration with Snaps, the leading conversational marketing platform. The companies are launching the Sprinklr and Snaps Agent Handoff, which helps brands easily manage the transition between an automated chatbot and a human agent for complex customer care questions in Facebook Messenger, Twitter and SMS. Now, brands can provide a personalized experience on messaging platforms while reducing customer care costs. Continue reading Sprinklr and Snaps Drive Human-Robot Collaboration for a New Era of Customer Care