Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact centre, the need for supervisor intervention will be reduced by 90%+. Continue reading Sytel Automates the Contact Centre →

Sytel has announced the expanded availability of Softdial Cloud™, its Contact Center as a Service (CCaaS) subscription facility for SMB and enterprise contact centres. Softdial Cloud™ was previously only available in North America, and now has points of presence throughout Europe and APAC regions. Continue reading Sytel extends CCaaS subscription service into Europe and APAC →

Sytel announces version 11 of their Softdial Contact Center™ (SCC) hosting platform, supporting fully blended voice, chat, email, SMS, video, and all social channels. Continue reading Sytel Releases Multi-tenant, Multimedia and Fully Blended Contact Center Platform →