Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
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BITS Selects TelStrat’s Engage WFO SaaS™ as their Call Recording and Workforce Optimization Solution
TelStrat announced that ACBB-BITS LLC (BITS) has selected TelStrat’s Engage WFO SaaS™ as the exclusive Call Recording and Workforce Optimization solution in the BITS portfolio of products. Continue reading BITS Selects TelStrat’s Engage WFO SaaS™ as their Call Recording and Workforce Optimization Solution