Tag Archives: TelStrat

Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey

TelStrat Introduces Engage WFO SaaS™

PRESS RELEASE: TelStrat announced Engage WFO SaaS™, a subscription-based managed service, hosted by TelStrat or its provider partners, and integrating with customers’ existing premise UC platforms or Unified Communications as a Service (UCaaS) solutions. Engage WFO SaaS offers reliable and secure call recording and WFO services with quick and easy deployment worldwide. Continue reading TelStrat Introduces Engage WFO SaaS™

TelStrat and Westcon-Comstor Partner to Offer Solutions for Contact Centers Worldwide

PRESS RELEASE: Westcon-Comstor and TelStrat announced that they are partnering to provide complete solutions for call recording and workforce optimization for compliance recording and customer service contact centers worldwide. Continue reading TelStrat and Westcon-Comstor Partner to Offer Solutions for Contact Centers Worldwide

TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”

PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution Now Rated “Avaya Compliant”

TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”

PRESS RELEASE: TelStrat, an industry-leading developer of call recording, quality management, and workforce optimization solutions announced that its Engage Record™ application is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Continue reading TelStrat’s Engage Record™ Solution for Avaya IP Office Contact Center Now Rated “Avaya Compliant”