Tag Archives: Serenova

PHH Mortgage Moves its Contact Centre to the Cloud with Serenova

Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider announced that PHH Mortgage, one of the largest subservicers of residential mortgages in the United States, has selected its CCaaS platform, CxEngage. PHH was introduced to Serenova via D&M Enterprise Group (link is external), a Holmdel, N.J.-based Platinum Plus partner of telecom master agent Intelisys, to evaluate the best course of action for its customer experience moving forward. Continue reading PHH Mortgage Moves its Contact Centre to the Cloud with Serenova

Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm

Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider announced it has received industry analyst recognition as a Strong Performer in the “The Forrester Wave™: Cloud Contact Centers, Q3 2018.” For the report, Forrester Research evaluated 11 of the most significant vendors in the cloud contact centre market. Continue reading Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm

Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey

Serenova Announces Pascal Vincent as Chief Technology Officer

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that Pascal Vincent has joined the company as Chief Technology Officer. Vincent brings deep technical and market experience to Serenova’s management team, having led the development and delivery of industry-leading contact center products throughout his career. Continue reading Serenova Announces Pascal Vincent as Chief Technology Officer

Serenova Appoints Tom Schollmeyer as New CEO to Lead Next Growth Phase

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced the appointment of Tom Schollmeyer as Chief Executive Officer. Mr. Schollmeyer brings more than 20 years of contact center industry leadership including serving in key roles in executive management, technology and operations. Continue reading Serenova Appoints Tom Schollmeyer as New CEO to Lead Next Growth Phase

Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage

Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage

Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, and Calabrio, a leading provider of customer engagement and analytics software announced a strategic partnership in which Serenova will resell Calabrio’s Workforce Optimization (WFO) software offering. Continue reading Serenova and Calabrio Announce Strategic Partnership to Offer Contact Center Management and Workforce Optimization Together in AWS

Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)

Creating a new position on its leadership team to demonstrate its commitment to security and compliance, Serenova, a leading contact center-as-a-service (CCaaS) provider, today announced that it has hired Stuart Clark as the company’s Chief Information Security Officer (CISO). Continue reading Serenova Names Stuart Clark as Its First Chief Information Security Officer (CISO)

Serenova Strengthens Leadership Team with New Vice President of Product Management

Serenova, a leading contact center-as-a-service (CCaaS) provider, has hired Matt Despain in the role of Vice President of Product Management, overseeing the company’s CCaaS product lines with a specific focus on its latest product, CxEngage, and setting the product vision and direction for the company. Continue reading Serenova Strengthens Leadership Team with New Vice President of Product Management

AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

UK communications provider Gamma announces that education charity, AQA, the UK’s largest provider of academic qualifications taught in schools and colleges, is using its services to futureproof its customer facing operations. The contract, delivering a cloud-based multichannel contact centre solution from Serenova, a leading contact center-as-a-service (CCaaS) provider, is essential to AQA being able to flexibly resource its workforce throughout busy exam periods. Continue reading AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities

Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud

Teleopti, a top, global provider of workforce management (WFM) software, and Serenova, a leading contact center-as-a-service (CCaaS) provider announced that they have entered into a strategic partnership in which Serenova will resell Teleopti’s cloud-based WFM suite. Continue reading Teleopti partners with Serenova to advance operational efficiency across the contact center with workforce management in the cloud

Serenova Names Keith Geneva as Chief Financial Officer

Serenova, formerly LiveOps Cloud announced that the company has hired Keith Geneva as chief financial officer (CFO). As Serenova experiences record growth and increasing demand for its CCaaS software, Geneva’s strong record of scaling companies, maximizing revenue growth, and driving profitability will be key components of the company’s success. Continue reading Serenova Names Keith Geneva as Chief Financial Officer

Serenova Named a Challenger in Gartner 2016 Magic Quadrant for Contact Center as a Service, North America

Serenova, formerly LiveOps Cloud, took another step forward in its evolution. The company has been positioned by Gartner, Inc. – the world’s leading information technology research and advisory company – as a Challenger in the newly published “Magic Quadrant for Contact Center as a Service, North America” (CCaaS) report. Continue reading Serenova Named a Challenger in Gartner 2016 Magic Quadrant for Contact Center as a Service, North America

LiveOps Cloud Becomes Serenova, Simplifies Customer Experience

LiveOps Cloud, a leading contact center-as-a-service (CCaaS) provider, revealed a new corporate identity with the introduction of Serenova. Serenova represents the company’s contact center heritage while also signaling the market’s evolution towards simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading LiveOps Cloud Becomes Serenova, Simplifies Customer Experience