Serenova, a leading contact centre-as-a-service (CCaaS) and workforce optimization (WFO) provider announced that PHH Mortgage, one of the largest subservicers of residential mortgages in the United States, has selected its CCaaS platform, CxEngage. PHH was introduced to Serenova via D&M Enterprise Group (link is external), a Holmdel, N.J.-based Platinum Plus partner of telecom master agent Intelisys, to evaluate the best course of action for its customer experience moving forward. Continue reading PHH Mortgage Moves its Contact Centre to the Cloud with Serenova
Tag Archives: Serenova
Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm
Serenova, a leading contact center-as-a-service (CCaaS) and workforce optimization (WFO) provider announced it has received industry analyst recognition as a Strong Performer in the “The Forrester Wave™: Cloud Contact Centers, Q3 2018.” For the report, Forrester Research evaluated 11 of the most significant vendors in the cloud contact centre market. Continue reading Serenova Named a Strong Performer Among Cloud Contact Centers by Independent Research Firm
Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that it has completed the acquisition of TelStrat, a leading provider of call recording, quality, analytics, and workforce management (WFM) solutions. The acquisition plays a pivotal role in Serenova’s mission of enabling simpler, brighter customer experiences that drive revenue, retention, and loyalty. Continue reading Serenova Acquires TelStrat to Accelerate Performance and Drive Engagement Across the Customer Journey
Serenova Announces Pascal Vincent as Chief Technology Officer
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced that Pascal Vincent has joined the company as Chief Technology Officer. Vincent brings deep technical and market experience to Serenova’s management team, having led the development and delivery of industry-leading contact center products throughout his career. Continue reading Serenova Announces Pascal Vincent as Chief Technology Officer
Serenova Appoints Tom Schollmeyer as New CEO to Lead Next Growth Phase
Serenova, the most globally scalable contact center-as-a-service (CCaaS) provider, announced the appointment of Tom Schollmeyer as Chief Executive Officer. Mr. Schollmeyer brings more than 20 years of contact center industry leadership including serving in key roles in executive management, technology and operations. Continue reading Serenova Appoints Tom Schollmeyer as New CEO to Lead Next Growth Phase
Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage
Serenova, a leading contact center-as-a-service (CCaaS) provider, continues to see significant industry adoption across the globe of its latest CCaaS offering, CxEngage. Today the company announced that a leading online accounting and payroll software vendor based in the United Kingdom selected CxEngage due to its broad range of contact center capabilities along with its flexibility, scalability and global footprint, which will improve the company’s ability to address customer needs anytime, anywhere. Continue reading Serenova Sees Strong Market Traction for CCaaS Offering, CxEngage