Vonage, a part of Ericsson, announced the launch of Vonage Conversations for Agentforce Marketing (formerly Marketing Cloud). Powered by Vonage Communications APIs, the new solution embeds popular messaging channels like SMS, WhatsApp, and Rich Communication Services (RCS) directly into the Salesforce platform, making it easier for enterprises to connect with customers via their preferred channels. Continue reading Vonage Elevates Customer Engagement with Launch of Omnichannel Conversations for Agentforce Marketing →

Vonage, a part of Ericsson announced that Orum, an AI Conversation Engine for revenue teams, has integrated Vonage APIs into its platform. This integration enables faster interactions, provides real-time AI-driven coaching, and supports Orum’s global expansion, delivering more effective and engaging customer experiences. Continue reading AI Conversation Engine Orum Chooses Vonage APIs to Power its Platform →

Vonage, a part of Ericsson, announced the launch of Vonage Agentforce Identity Insights and Fraud Detection, which provides insights for contact centre agents, leveraging AI to help detect fraud risks, verify customers and validate effective communications channels in real time. Continue reading Vonage Announces Agentforce Identity Insights and Fraud Detection Powered by Next Gen APIs →

Vonage, a part of Ericsson announced it has been recognised in the 2025 Gartner® Magic Quadrant™ for Unified Communications as a Service (UCaaS). Vonage believes this recognition highlights its unique ability to deliver an integrated communications platform that enhances business productivity and customer engagement. Continue reading Vonage Recognised in Gartner Magic Quadrant for UCaaS →