Tag Archives: Webhelp SA

Hat Trick of Awards for Webhelp SA in 2016 CCMG Awards

Webhelp has secured a hat trick of titles in this year’s Contact Centre Management Group awards. Webhelp colleagues Katja Alves, Zahir Harris and Shu-aib Samsodien were chosen as the top operators in their fields this year and took home the titles, Best Contact Centre Operations Manager, Best Contact Centre Support Professional, Workforce Planning and Best Contact Centre Sales Professional respectively. Continue reading Hat Trick of Awards for Webhelp SA in 2016 CCMG Awards

Net Promoter Score (NPS) vs Customer Effort Score (CES)

BLOG: Numerous methods of evaluation and metrics have been used to assess customer behaviour, including tactical measures such as satisfaction, resolution and more strategic assessments such as NPS (net promoter score). NPS has, over the last decade, become the customer experience metric of choice in the industry. Continue reading Net Promoter Score (NPS) vs Customer Effort Score (CES)