Tag Archives: workforce optimisation

NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting

NICE announced that it has once again been named market share leader in contact centre workforce optimisation (WFO) by DMG Consulting LLC for 2019. NICE demonstrated a 37.3 percent share in contact centre WFO, reflecting 7.7 percent year-over-year growth. Continue reading NICE Named Market Share Leader in Contact Center Workforce Optimization by DMG Consulting

eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation

eg.solutions.logo

PRESS RELEASE: eg solutions, a leading global back office workforce optimisation software company, has launched eg operational intelligence® v8.0, at an exclusive event at 30 St Mary Axe on March 25th 2014. Continue reading eg solutions launches new enhanced operational intelligence® v8.0 software suite for effective back office workforce optimisation