PRESS RELEASE: OpenMethods, the omnichannel optimization platform that allows companies to easily integrate their telephony platforms into Oracle CRM, today announced a new integration with Next Caller’s Advanced Caller ID database. The partnership allows contact centers on Oracle Service Cloud to utilize real-time contextual data for 500+ million landline, mobile and VoIP numbers to personalize and simplify their agent and customer interactions. Continue reading OpenMethods Announces New Integration Partnership with Next Caller
Daily Archives: March 15, 2017
2017 – the Arrival of AI and IM in the Contact Centre
“Artificial intelligence (AI) and Instant Messaging (IM) are poised to fundamentally change the service call experience,” says Nicholas O’Connor, strategic business development consultant at hi.guru. “Already, many companies are using social media and considering chatbots to address customer queries – resulting in a rethink of how service resolution may be optimised. Continue reading 2017 – the Arrival of AI and IM in the Contact Centre