The pervasiveness of technology in everyday life means that people have come to take for granted the convenience of mobile, e-commerce, instant access to information, products and services, and the ability to offer feedback through social media. Their expectations around how to find, research and buy what they want have been moulded by these digital experiences, and as they enter the workforce, they take these expectations with them. Continue reading B2B businesses are underestimating customer service and must learn from the B2C approach, according to research by Claranet
Daily Archives: June 11, 2018
CounterPath Announces Availability of Stretto Platform™ 2.0
CounterPath Corporation, a global provider of award-winning, over-the-top Unified Communications solutions for enterprises and carriers announced the availability of Stretto Platform 2.0 with support for premises-based push notifications, cloud-ready installations and usability enhancements. Continue reading CounterPath Announces Availability of Stretto Platform™ 2.0
Splunk Agrees to Acquire VictorOps
Splunk, first in delivering “aha” moments from machine data, announced a definitive agreement to acquire VictorOps, Inc., a leader in DevOps incident management. Under the terms of the agreement, Splunk will acquire VictorOps for a total purchase price of approximately $120 million, subject to adjustment, to be paid in cash and Splunk securities. Continue reading Splunk Agrees to Acquire VictorOps
60k is a Top Performer at GSA Awards 2018
60k are extremely happy to announce that they has been chosen as a Top Performer in this year’s GSA Awards! 60k have been honoured in the “Emerging Players” category together with some of the industry’s elite! Continue reading 60k is a Top Performer at GSA Awards 2018
Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
Mutare, a top provider of innovative voicemail replacement solutions, announced a key partnership with Parlance Corporation, a leading provider of adaptive speech call routing solutions that improve the caller experience. The partnership begins with the two thought leaders bringing the benefits of each other’s solutions to their customer bases—supporting the ongoing drive to deliver better caller experiences. Continue reading Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience
IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Communications, Hybrid Deployments, and Analytics
IntelePeer, a leading provider of cloud-based multi-channel business communications, announced multiple product offerings that help extend the capabilities of Cisco Collaboration Solutions. These offerings include Atmosphere® Messaging for Cisco Webex Teams, support for Cisco Expressway and Webex Teams Hybrid Services, and customer interaction analytics and reporting tools. Continue reading IntelePeer Extends Capabilities of Cisco Collaboration Solutions with Multi-Channel Communications, Hybrid Deployments, and Analytics