B2B businesses are underestimating customer service and must learn from the B2C approach, according to research by Claranet

The pervasiveness of technology in everyday life means that people have come to take for granted the convenience of mobile, e-commerce, instant access to information, products and services, and the ability to offer feedback through social media. Their expectations around how to find, research and buy what they want have been moulded by these digital experiences, and as they enter the workforce, they take these expectations with them. Continue reading B2B businesses are underestimating customer service and must learn from the B2C approach, according to research by Claranet

Splunk Agrees to Acquire VictorOps

Splunk, first in delivering “aha” moments from machine data, announced a definitive agreement to acquire VictorOps, Inc., a leader in DevOps incident management. Under the terms of the agreement, Splunk will acquire VictorOps for a total purchase price of approximately $120 million, subject to adjustment, to be paid in cash and Splunk securities. Continue reading Splunk Agrees to Acquire VictorOps

Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience

Mutare, a top provider of innovative voicemail replacement solutions, announced a key partnership with Parlance Corporation, a leading provider of adaptive speech call routing solutions that improve the caller experience. The partnership begins with the two thought leaders bringing the benefits of each other’s solutions to their customer bases—supporting the ongoing drive to deliver better caller experiences. Continue reading Mutare and Parlance Join Forces to Transform Messaging and Improve the Customer Experience