[24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

[24]7.ai, a leader for intent-driven customer engagement solutions, announced that it is partnering with Blue Prism (AIM: PRSM) on a new joint offering that allows [24]7 AIVA customers to use Blue Prism’s Digital Workforce to efficiently automate hard-to-access back and front office systems. By combining [24]7.ai AI-powered virtual agents/chatbots with Blue Prism’s Digital Workforce, [24]7.ai users can automate processes faster, reduce response times and deliver a more satisfying customer experience. Continue reading [24]7.ai Partners with Blue Prism to Deliver New AI-Enabled Automation Capabilities For Virtual Agents

Click Travel voyages to the cloud to transform customer service experience

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales technology that enables businesses to create exceptional, emotive customer experiences to serve better and sell more, has helped Click Travel transform its customer service experience while improving employee engagement. Continue reading Click Travel voyages to the cloud to transform customer service experience

Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution

8×8 announced that Sunwarrior, a fast growing health-conscious, all natural, raw superfood company, has selected the 8×8 X Series cloud voice, collaboration and contact centre solution to provide their organization with one system of engagement and intelligence. Continue reading Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution

BBVA Selects IPsoft to Automate Its Customer Support Services

BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services

Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that the operator of the world’s first Globalized Network and leader in integrated satellite communications, Intelsat, has selected RingCentral as its cloud communications and collaboration solutions provider across its global locations. Continue reading Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions

New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale

Genpact, a global professional services firm focused on delivering digital transformation, announced new customer experience enhancements to Genpact Cora, its modular, artificial intelligence (AI)-based platform that helps enterprises accelerate digital transformation at scale. Continue reading New Capabilities Expand Genpact Cora Platform’s Ability to Accelerate Customer Journey-Driven Transformation at Scale

NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards

NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, was named the Best New Technology Solution by the ICMI Global Contact Center Awards. NICE inContact was recognized for its commitment to improving the customer experience at the ICMI Contact Center Expo. Continue reading NICE inContact CXone Named Best New Technology Solution by ICMI Global Contact Centre Awards