PRESS RELEASE: Fuze announced the general availability of Fuze Connect, a full-service technology integration solution that ties together existing line of business applications with the Fuze unified communications (UC) platform. Built for the way people work, Fuze Connect combines critical customer data with its business communications software to empower customers with real-time data about a caller before answering the phone. Continue reading Fuze Announces General Availability of Fuze Connect
All posts by Sam Heggie-Collins
Yello selects Thunderhead to power customer engagement
PRESS RELEASE: Thunderhead, a leader in enterprise technology for customer engagement announces that Yello, the innovative German energy company, has selected the ONE Engagement Hub to implement an omni-channel customer engagement strategy. Yello is a household brand with around 1 million customers. Continue reading Yello selects Thunderhead to power customer engagement
Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence
PRESS RELEASE: Telefónica presented its fourth platform that, thanks to the application of cognitive capabilities, will be the basis for a new relationship model with costumers. AURA will enable users to manage their digital experiences with the company and control the data generated by using Telefónica’s products and services in a transparent and secure manner. Continue reading Telefónica presents AURA, a pioneering way in the industry to interact with customers based on cognitive intelligence
eg solutions gains Best Company award for second year running
PRESS RELEASE: eg solutions, pioneers in back-office workforce optimisation software, has been named an ‘outstanding’ company by workplace engagement specialists, Best Companies, for the second year running. Best Companies awarded eg another two-star employer rating, recognising the company’s commitment to workplace engagement and employee satisfaction. Continue reading eg solutions gains Best Company award for second year running
Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution
PRESS RELEASE: Interop Technologies™, a specialist in advanced communication networks and managed IP services, today announced that the United States Patent and Trademark Office has granted Notices of Allowance for two additional U.S. patent applications[i] on its Rich Communication Services (RCS) technology. Continue reading Interop Technologies Receives Two Additional U.S. Patents For Rich Communication Services Solution
Avaya Expands Global Alliance with Salesforce Service Cloud
PRESS RELEASE: Avaya announced an expanded alliance with Salesforce Service Cloud to deliver solutions that more deeply integrate the contact center products of the two companies. The expanded alliance will focus on cloud-based solutions that enable seamless access, greater contextual awareness and rapid, knowledgeable service at all points along the customer journey — making it easier for businesses to meet the digital demands of today’s customers. Continue reading Avaya Expands Global Alliance with Salesforce Service Cloud